Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
399 reviews
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Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
399 approved reviews, newest moderated first
Daniel and Brandon were awesome and very professional! They came in and fixed the alarm quickly and properly. Thank you Alert 360!
By Carmen
Response from Alert 360· Apr 21, 2020
Thank you for sharing your experience, Carmen. Customer service is incredibly important to us, and I'm happy Daniel & Brandon provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tech (Arthur) called and was on time. Completed all repairs in a timely fashion. Was very informative as to the issues, how change batteries. . Updated system, put us on the new updated app. Went use of the app. Excellent customer service.
By Pete
Response from Alert 360· Apr 21, 2020
Thank you for sharing your experience, Pete. Customer service is incredibly important to us, and I'm happy Arthur provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent tech-Antoinne. Very nice and answers questions well. He is also wearing mask and had hand sanitizer...job well done. Thank you so much!🙂🙂🙂
By Jackie D.
Response from Alert 360· Apr 21, 2020
Thank you for sharing your experience, Jackie. Customer service is incredibly important to us, and I'm happy Antoinne provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
As always Isreal got my problem fixed in just a few minutes. It was a loose wire on a keypad that had been installed years before. Isreal put his booties, rubber gloves and mask on before coming in. Thanks again!!!!
By Roger S.
Response from Alert 360· Apr 21, 2020
Thank you for sharing your experience, Roger. Customer service is incredibly important to us, and I'm happy Israel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Kevin was awesome! He observed all the precautions/social distancing recommendations for COVID19. He was very professional and knowledgeable. He took the time to show me how to optimize my cameras. I appreciate all his hard work and Alert 360's dedication to it's customers during this trying time.
By FJ
Response from Alert 360· Apr 21, 2020
Thank you for sharing your experience, FJ. Customer service is incredibly important to us, and I'm happy Kevin provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The tech Isreal was extremely knowledgeable and professional! During this time of COVID 19, he wore his face mask and gloves, maintained social distancing yet still remained very approachable and understanding. He upgraded my system and gave me a very thorough tutorial on how to use it. It was a great experience.
By Nancy A.
Great service, came the same day. They did just what I wanted and didn’t try to sell me what I didn’t want or need. A big name alarm company was going to charge me a lot more when it wasn’t necessary. I’m glad I found Alert 360.
By Amanda
Response from Alert 360· Apr 14, 2020
Thank you for your review, Amanda. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Frank was great. He was very thorough and made sure we understood everything with our upgraded system. We are retired and not the most knowledgeable when it comes to technology but this system is easy and he made sure we would not have any issues.
By Terri
Response from Alert 360· Apr 14, 2020
Thank you for sharing your experience, Terri. Customer service is incredibly important to us, and I'm happy Frank provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
