Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
399 approved reviews, newest moderated first
Alert 360 technicians are definitely professional, courteous and respectful of my security needs. The upgrade was exactly what I wanted.
By Linda B.
Response from Alert 360· Mar 7, 2021
Thank you for sharing your experience, Linda. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great service from Zac. 5 Star
By Cynthia F.
Response from Alert 360· Mar 1, 2021
Thank you for sharing your experience, Cynthia. Customer service is incredibly important to us, and I'm happy Zac provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician is good and knowledgeable and resolved the issues on my alarm.
By Angel L.
Response from Alert 360· Mar 1, 2021
Thank you for sharing your experience, Angel. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I needed my pad on my door changed and Pete King came out ASAP! I am a school teacher and was in a ZOOM meeting and missed him when came the first time! The called the missed call and he came right back in literally 5-10 minutes! He messed with it and messed with it until it was fixed and he was very pleasant!
By Stiell M.
Response from Alert 360· Mar 1, 2021
Thank you for sharing your experience, Stiell Mika. Customer service is incredibly important to us, and I'm happy Pete provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
John did an amazing job! He was very professional and provided exceptional customer service.
By Erma T.
Response from Alert 360· Mar 1, 2021
Thank you for sharing your experience, Erma. Customer service is incredibly important to us, and I'm happy John provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was extremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.
By Deborah Kay A.
Response from Alert 360· Feb 22, 2021
Thank you for sharing your experience, Deborah. Customer service is incredibly important to us, and I'm happy Pete provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great experience, technician was very friendly and helpful. Answered my questions professionally and thoroughly.
By Consumer
Response from Alert 360· Feb 13, 2021
Thank you for sharing your experience! Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tech was on time and did a good job. I was surprised when he requested payment thinking it would be added to my next bill. I asked if he could take a credit card which he said yes. I gave him my card and he took a picture of it with his phone. I didn’t care for that at all. I thought he would have a scanner. Did not receive a bill or any acknowledgment that he took my credit card. Not a good way to do business.
By BH
Response from Alert 360· Feb 8, 2021
Thank you for providing your feedback and letting us know about this issue, BH. We set a high standard for ourselves and I'm sorry you don't believe that standard was met in your interaction with us. I would appreciate the opportunity to research this but you, but unfortunately, I am unable to locate an account with the information available. Please send the phone # or address on your account to [email protected], so I can look into this further. Best, Ashley R., Social Media Manager
