Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
380 approved reviews, newest moderated first
Ms. Olaibi was very professional and polite in our correspondence. She handled our issue very quickly and I hope to be lucky enough to address future issues with her.
By Andrew P.
Response from Worthington Direct· Mar 19, 2025
Wonderful to hear, thank you for your business!
The customer service I received was prompt and swift.
By Lainie R.
An item in our order needed to be back-ordered and the customer service we received from Jumie Olaibi was exceptional. He/she kept us informed with updates to shipping & tracking. We are very pleased with the service received.
By Kathleen C.
Response from Worthington Direct· Mar 19, 2025
We are so happy to hear your experience was pleasant, even with a delayed item.
Sharon was quick to get me a quote and followed up to make sure everything looked ok on our end. The process was fast and efficient, and I was very impressed with how quickly my furniture arrived. It was exactly what I wanted and in perfect condition. I have already recommended this company to the rest of my school, and I will happily do business with them again.
By Kate
Response from Worthington Direct· Mar 17, 2025
Sharon is one of the best! Thank you so much for the great review!
AWESOME CUSTOMER SERVICE & WARRANTY SUPPORT Ten years ago, we ordered a National Public Seating double tier folding chair truck and 100 padded folding chairs from Worthington Direct. Both included a 10 year warranty, which we have needed to use. The chair truck sustained wear damage within a year of receiving it, and 16 of the chairs have recently become defective (in the 10th year) and broken at the hinge point (even though they have a 480 lb weight limit!). BOTH times I have communicated with Customer service about the warranty, they were extremely helpful and accommodating. The manufacturer fully covered the replacement of all broken items at no cost to us. Fantastic companies to deal with and if I need any products they sell in the future, I would not hesitate to order from them again. A+++ service!
By American Evangelical L.
Response from Worthington Direct· Mar 17, 2025
Thank you for being such a great customer and for the lovely review!
We have worked with Jay Bueno for many years on various furniture purchases. I have nothing but good things to say and I will always be reaching out to Jay when I need to stock a classroom, lab space, or exhibit area.
By Tyler
Our rep was wonderful, knowledgeable, and super helpful with every question we had. Shipping was great and everything arrived in great condition. Would definitely highly recommend. Thanks!
By Shannon P.
I called customer service and had a couple of questions that were answered to my satisfaction. One great shopping experience, with items easy to find.
By R. S.
