Vortex OpticsReviews of vortexoptics.com

My experience is similar to Josh's. I've had my binoculars for about 12 years. When I pulled them out of the case a couple of weeks ago, an eye piece just came off. I called and they sent a mailing label. Three days ago I received a call from a very courteous lady who said the binocs couldn't be repaired. My heart sank. I'm going through some financial challenges right now and cannot afford to replace them. She told me they would be sending a new pair of HD binocs out to me. Wow! They're now in transit. Unbelievable customer service in this day. What more could you ask??

By far the best customer service experience I’ve ever had. I had an old pair of vortex binos (probably close to 10 years old) and the eye piece came off. I went to the website to see what the warranty was like. I started a chat and within 5 minutes I had an email with all the directions I needed for returning them plus the paid postage. I had my binos in the mail literally one hour after the first chat message I sent. Five days later I had a brand new pair of binos. First class company all the way. I already have multiple vortex scopes, binos, and range finders but this definitely cemented me as a customer for life.

When a company consistently exhibits great customer service, they deserve to be recognized by their customers. Twice I have reached out to Vortex customer service for minor replacement parts (one of which was my fault--lost turret caps) and in both cases, Vortex responded quickly and sent replacement parts at no charge, even after I offered to pay for the items I lost. Really a great example of a company that cares about taking care of their customers, and they've earned my future business as a result.

I stupidly left cheap Costco AAA batteries in my stored Vortex optics and the batteries corroded. One was a Spitfire and the other a SPARC. Vortex sent me return labels for each and once they determined neither optic could be repaired, they sent me brand new replacements free of charge under their warranty program. I having been shopping for a long range scope for my 6.5 Creedmoor. I had narrowed down the options to a Vortex Viper PTS and one other. After this experience it will definitely be a Vortex. I highly recommend you use lithium batteries not cheap Costco batteries in your optics.

My Vortex Razor HD spotting scope slid off its tripod when I was trying to put it on. It fell onto the gravel and the scope split into two parts at the middle joint. Although it came apart at a joint that had screws holding it together, there was no way to reattach the parts without getting into the interior of the scope. So I mailed it to Vortex hoping they could repair it. They sent me a brand new replacement. My scope was about 10 years old. I work for a small nonprofit and use my own scope a lot for work. I can't thank Vortex enough for their great warranty and customer service.

I've been a business owner for the past 25 years and I'm always on the lookout for like-minded businesses that believe in outstanding customer service. I found one example at Vortex Canada. I brought in 2 pairs of binos for repairs and was given 2 loaner pairs to use. The binos couldn't be repaired so Vortex gave me two comparable binos to replace them. Wow that's customer service. Well done Vortex. Marc

I purchased a Vortex Venom red dot 3MOA and mounted it on my Ruger MK IV LITE .22. After doing a proper zero (twice) it was still shooting g low about 1” @ 25 yards. I contacted Vortex Customer Service, explained the issue and they sent me a 1 degree shim for Free! I just mounted it and I’m quite sure this will now allow me to get the dot exactly where it needs to be. Thanks VORTEX for such great Customer service. I’m a customer for life.

Vortex Optics is one of the best companies I have ever seen in terms of global assistence (I live in Italy). I have bought the Viper HD 20-60x85 Angled Spotting Scope and have had to replace a part of it. I wrote them an email, and in a very short time they helped me and replaced the broken component for free. I was already aware of the quality of their products and as a birder I really appreciated this scope (the Razor HD will be the next). I couldn't imagine that their customer service was this valid. I am sure I will keep on buying and using their products in the future. Paolo, Italy