Vortex OpticsReviews of vortexoptics.com

I lost a battery cap for my Razor 1-6 the day I bought it. Called their customer service number and spoke with Kathy. She was a delightful woman who was very well spoken and absolutely lightning fast to resolve my issue. She shipped me a battery cap no questions asked and covered the cost of shipping. This company stands by their product. One of the best customer service experiences I have had. I plan on purchasing the Razor 1-10 for another rifle in the near future. 10/10 I highly recommend.

Tony Wilson helped me replace the the Vortex Viper PST Gen II MRAD FFP scope that was defective. UPS lost the first replacement and Tony quickly OVERNIGHTED me a second scope. All thru the process Tony was very courteous, helpful and really wanted to help me thru get a new scope. He went above and beyond what I would call great customer service. Thanks so much Tony.

VIP warranty absolutely brilliant. I bought my partner some Vortex binoculars a few years ago. They were much loved until we got caught out in a hideous thunderstorm and one side fogged up. Couldn't find the receipt or even exactly remember when or where we got them but sent them to Newpro distributors and they checked and replaced them with latest model and were prompt and pleasant about it. I will never ever buy any other brand of optics!

V.I.P Warranty!!! I recently had to send a Viper PST Gen II scope back to vortex for repair, I broke a turret on the scope by overtighten. I have Many optics made by vortex and I've always had great success with their optics. this was the first time I ever had to send an item back to vortex for repair. I jumped online and did an online RMA, packaged the item up and shipped it directly to them. Within days I had a new scope delivered to my house, talk about VIP warranty! Just wanted to give a shout out two vortex optics for a great job and thanks for all the effort and I will continue to stay a loyal customer. Smitty Timothy Smith, Pennsylvania

I am a TowBoatUS and delivery captain. I subjected my Vortex Diamondback binoculars to a lot of abuse. They held up very well for years until the focus knob broke. One call to Vortex and I got a pre paid return shipping label and a brand new pair sent to me in less than 2 weeks. Best warranty service ever!!!!!

I just received a brand new binocular from Vortex without cost, because my old binocular was damaged. Cheers from a happy costumer.

I was very impressed with Vortex warranty. Their response time was great and they returned the binoculars fixed faster than anticipated. I will definitely look to buy other optics made by Vortex.

Outstanding repair service. Far exceeded my expectations.