Vortex OpticsReviews of vortexoptics.com

This is the best company that truly stands behind their product. They are more expensive but worth every penny when you need help or customer service. Hard to find a great company that actually honors their warranty with no hassle these days!

I returned a range finder binocular that was not working. They sent me a replacement immediately. Best company I have ever worked with!!! Its great to work with a company that isnt trying to get out of helping me with the "you didnt fill out a warranty" "You must have a receipt" They just helped me without any drama. THANK YOU!!!!

Outstanding service and caring for the customer! Yes, I worded that the way I did because they took it above and beyond! I had a squib load on a factory round back at the end of 2023. I was in the process of a double tap drill so I did a follow-up shot before I realized the recoil from the first round wasn't right. This caused a catastrophic failure of my rifle causing damage to everything including me and the Vortex Razor HD gen 2 1x6. While I was trying to take this up with the ammo company, I had to reach out to vortex for what I suspected was a confirmation that they would not cover the damages. I WAS WRONG! They acknowledged the damage, and that I put no fault on them, and that i was just reaching out for legal reasons for the ammo company. They not only stood behind the product they are working with me to replace it with a new model optic since they no longer make the Gen 2 scopes. They are allowing me time to research the options presented to me, giving me the information I have requested and have not rushed me at all! I could not ask for more from a company and without their knowledge I happen to be in the process of replacing several other optics due to a long-standing brand no longer making scopes (If you know you know) and they just made my selection on brands easier! I am not done with this interaction yet but with a service like this, I can't see what would or could go wrong at this rate! Oh and to add to it this is in the heart of the Christmas season, keep it up!

I am an avid Bird and Nature watcher and I own 3 set Vortex Binoculars and one of their Scopes. I am so happy not just with the performance of these items but also with the customer service I have received when my products malfunctioned due to neglect and abuse on my part. With their VIP warranty they will fix or replace any of their products that malfunction no matter the cause. You also do not need any proof of purchase. You don't have to be the originally purchaser. I have had to use the VIP Warranty 3 times and they have exceeded my expectation each time repairing or replacing my equipment completely hassle free. I just love this American company. I wish more companies stood behind their products in the same way.

Yesterday, 29 Dec. '23, I contacted Vortex via email regarding an issue I'm having with a Crossfire 11 scope. Within two hours, I received three follow-up emails, with the third containing an RMA slip and a return mailing label to send the scope into them to be checked out. This level of customer service just is not found anywhere else, at least any I have experienced. Even the tone of their replies was very friendly, and professional. Thanks Vortex.

I recently returned a viper red dot (VRD-6) for warranty service. This sight was 2-3 years old when returned. Less than two weeks later I received a letter saying that the sight could not be repaired (broken lens) and along with the letter was a brand new replacement. How can you beat customer service like this? The answer, you can't! I have several Vortex products and will never buy another brand. Thank you!!

The best customer support and warranty experience that I have experienced. I now own a lot of their products as, for example, their binoculars, are much better value and quality. When I had an issue with a pair, I called in. They had a real person answer, that person solved my problem WAY better than I expected. They are the most trustworthy company in the business.

If I could leave ten stars I would. I purchased the Fury HD range finding binoculars which are amazing quality. After using the binoculars only a few times they accidentally fell off the back of my son's 4-wheeler they were ran over, broke into two pieces, and had one smashed eyepiece. I contacted Vortex and they literally paid for me to ship the damaged product to Vortex for repair. After they deemed the $1500 binoculars too damaged to repair they sent me a brand new pair of the the Fury HD's under their VIP warranty program. This may be the best company I have ever purchased a product from that actually supports their customers. Almost like getting free insurance with every purchase. I recommend this company highly and will be buying Vortex products at every future opportunity. Thanks Vortex!!!!