Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Viperatech
Vipera is a premier source for selective, highly sought-after electronics and cutting edge technology solutions catering to the digital advertising, cryptocurrency, A.I. processing, corporate I.T. and PC gaming industries.
Viperatech (viperatech.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Quick shipping exactly what I bought and exactly what I wanted
I will be doing business again someday
By Paul
Response from Viperatech· May 7, 2024
Thank you for your trust and business. Please consult your sales rep or a live chat agent for a $500 return customer promo code.
Everything ok
Everything ok, fast delivery !! I received my unit on time with out any trouble thanks
By jose M.
Response from Viperatech· May 7, 2024
Thank you for your trust and business. Please consult your sales rep or a live chat agent for a $500 return customer promo code.
Fast and effective delivery of Antminer…
Fast and effective delivery of Antminer Ka 3 166th.
By Erlend O.
Response from Viperatech· Jan 30, 2024
Thank you for your trust and business. Please consult a live chat agent or your sales rep for a $500 return customer promo code.
Shady practices; will confirm anything to get you to buy; borderline racist!
I ordered a miner from viperatech over a month ago, when their website indicated it was in stock. To confirm, I sent three messages to ensure it would be delivered by mid-January. However, after not receiving my order for several weeks, I inquired about its status. The company now informed me that my order is a pre-order, with delivery expected in February. This was contradictory to the information on their website at the time of my purchase, as well as to the three confirmations I received about a mid-January delivery.
Despite my order being placed in December and the prior confirmations of an earlier delivery date, the company refused a refund, citing a no-cancellation policy. My advice for future customers is to take a screenshot of the website during the purchase for proof, as the company may change the website information later (which I unfortunately didn't do). Additionally, keeping a record of all correspondence with the company is crucial, as it can be valuable in case of a credit card dispute, which I had to initiate. I would recommend using this company only if it's your last option.
****UPDATE****
I thought I would follow-up on this review, because this company is absolutely terrible. I won the credit card dispute, but this was the last message they sent me, almost racist, no?:
"VIPERA: Bope. You are probably going to lose the dispute btw. You aren't the first one who can't read our purchasing policy. IF other resellers had them in stock and ready to ship, you'd have a point. But they don't, because goldshell hasn't sent anything out expect very limited pre release samples to reviewers, industry pros and testers.
And you can't even bare to wait another 2 weeks as if your life depends on it.
Instead you file a chargeback and leave us a 1 star review? Trash 1-unit headache retail customer. We do business with your type as a pittance, not a requirement.
And if you were expecting some sugar-coated response from a Filipino Amazon customer service rep, you're way off."
SOOO, if you're in the market for a delightful experience with a company that specializes in crafting fairy tales (I messaged them beforehand to confirm stock availability, so the sudden production sob story should only be valid for a pre-order scenario, which, surprise, wasn't my case), and then gallantly declines to issue refunds after their grandiose failure to deliver, and as a cherry on top, graces you with remarks that teeter on the edge of racism when you dare to question their ethos—then, my friend, you've hit the jackpot with this company!
By DH
Response from Viperatech· Jan 29, 2024
All sales final. No returns or cancellations. Your bank will be shown these terms you agreed to, which also state clearly in our policy that preorder windows are tentative depending on release from the manufacturer and we are not responsible for them, as is the same policy for all resellers who remit your funds to the manufacturer (who do not issue refunds whatsoever). Factory can delay preorders. It happens. You were trying to extort us in price matching with a site that won't have it in stock until March/April while we secured the first batch in February, which was pushed from January. This must really be your first foray into purchasing an ASIC.
Another crappy retail customer who doesn't understand how anything works in this industry. Go buy elsewhere or give the Chinese your USDT where you have zero recourse whatsoever. We offer credit card payments for peace of mind, flexibility to pay over time, point accumulation and security-- but when customers use it as a WEAPON to try to dictate the terms, every chargeback we receive that adds up we reconsider doing business with garbage 1-unit retail customers like you and offering this mode of payment in the first place. There's a reason most resellers don't offer CC payments or cap them. You are the reason.
Good price
Good price, delivered.
By William J.
Response from Viperatech· Jan 26, 2024
Thank you for your trust and business. Please consult a live chat agent or your sales rep for a $500 return customer promo code.
secure, reliable, efficient and good quality
excellent service and delivery time. Prices are really good
By RABIH ABOUL MOUNA PUNTO F.
Response from Viperatech· Jan 23, 2024
Thank you for your trust and business. Please consult your sales rep or a live chat agent for a $500 return customer promo code.
Second order
Second order, second time perfect service
By Joe B.
Response from Viperatech· Jan 21, 2024
Thank you for your trust and business. Please consult your sales rep or a live chat agent for a $500 return customer promo code.
The company does not fulfill its Liabilities ! Scam?
I bought an ASIC Bitmain KS3 on May 19 for $23,535 and paid with USDT, but I didn’t receive the ASIC. First they promised September 27, then October 5. I never received a tracking number or waybill, today is January 20, 2024. The company claimed that the parcel was at customs, but 2 months had already passed. The company did not provide any tracking number or package number. But now they are silent, the support is silent, Sabrina Monti is silent, James is silent! I wrote dozens of appeals, but everyone is silent! In the online account the status is “in progress” but there is no answer. I don't know if they are scammers or not... Be careful with this company! If something changes, I will change the review and let you know what has changed... I gave an honest review, you can rest assured
Updates to my review:
Update November 23rd:
The company has not yet provided a tracking number or waybill !
Viperatech: Please, send me the waybill, tracking number or parcel number
December 26, update:
The company has not yet provided a tracking number or waybill. The miner still hasn’t received it, the company is simply silent and doesn’t want to talk. I called the phone and gave the order number, but they told me that they couldn’t hear me well and hung up... I called back again, but there was no answer...
January 20, 2024 update:
It's been 8 months and I still haven't received my order. There is no response to my requests. Be careful, you may lose your money
11th of March, 2024 update:
I've been waiting for my parcel for 10 months. Nobody answers me, they don’t even want to talk to me. Be careful with this company. Who can help my email: ilyast12.gmail.com
May 13, 2024 Update:
The company claims that my ASIC was confiscated by customs. But they did not provide any evidence that they sent the package. No tracking number, nothing... The customs service did not send me any notifications that I had to pay the duty or that my ASIC was confiscated. If my ASIC was indeed confiscated, then they sent it illegally. I paid for legal delivery through Dubai, perhaps they sent my ASIC illegally through China or Hong Kong...
UPDATE:
Since I had made the payment via Binance, I contacted them and opened a dispute. After a long wait, Binance ultimately helped me recover my funds from these scammers. I gave an interview to Binance, and now all their wallets have been flagged as high-risk.
By Ilya S.
Response from Viperatech· May 7, 2024
Your unit was seized by Russian customs upon entry. You are responsible for customs clearance to that country and were warned about declaring low values before hand.