Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
318 reviews
VIOFOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
Es hat zwar ca 3 Monate gedauert. GPS meiner A229pro wollte nicht funktionieren. Aber nachdem alle anderen Optionen (Kabel neu verlegen, GPS-Modul tauschen) ausprobiert worden sind - ich fürchtete letztlich, dass es an meiner beheizten Frontscheibe läge - war es abschließend nun doch die Cam selber. Auf Garantie ausgetauscht. Alles läuft! Dankeschön!🙏
By Svenne H.
They figured out what was wrong and helped me to get the correct cable for my A129 dash cam. I wouldn't have been able to figure that out on my own.
By Arthur C.
The Support Team of viofo ist very good. I reached out to them because of shipping issues and the Support wasn't only fast, it was also very friendly and patient. 10/10 Support Service
By Dennis D.
Had an issue where a cable was not included in the box after purchasing a Viofo product through a 3rd party retailer. The retailer was not helpful at all in resolving the problem and just passed me off to their refunds process, which has still not replied to my query. Viofo however, was very quick to respond to my emails and happily sent out a replacement cable after confirming it would be compatible!
By Grayson H.
Great product, I have the A129 Pro Due and it does exactly what I want it to do. Customer service was also great at answering and resolving my question I had around the GPS camera mount.
By Sam
Reached out to VIOFIO because there was a wifi malfunction on my dash cam, which was frustrating. They were responsive and worked with me to get a solution. Cassie especially has been a great help while we got everything sorted.I've now received my replacement dash cam with no issues.
By Ally O.
I recommend the VIOFO brand of dash cam to everyone, because it is very reliable, they have options for everyone’s budget and needs, and the customer service is wonderful. They provide firmware updates regularly and long-term, and are powered by capacitors rather than lithium batteries. I live in a hot climate in North America, and park outside. That means a dash cam with a lithium battery isn’t a good choice, because it’s more prone to overheating and failure. Their capacitors are much more durable in hot cars. I recently had an issue that required submitting a ticket for help, and the communication and level of service was above and beyond. I now have even more reason to recommend them!
By NPBM
I installed VIOFO a129 plus duo and I am very satisfied with the quality. Easy to install and easy to set up. I had a problem with HK3 cable. I contacted customer service. They responded quickly and help me. VIOFO send me new OBD cable,without extra charges,and problem is fixed. The best customer care. Respond quickly. Helpful and friendly staff ( Cassie). Highly recommended.
By Milorad
