Very helpful customer service!
Very helpful customer service!
By Max
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
318 reviews
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VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
Very helpful customer service!
By Max
Excellent customer service. The adhesive holding the camera to the windshield failed. I posted on a message board that I wasn't happy and the next thing I know Viofo was reaching out. They apologized profusely, even though I probably installed it wrong because I'm an idiot, were nice enough to send me more adhesive pads right away and about a week later I had them in hand, free of charge. Excellent customer service as far as I'm concerned. Will definitely buy again.
By David J P.
Yup. I'm one of the fivers. Didn't think I would be but I was so impressed with the customer service from Annie I just had to. Simply; had a problem with my A229s not showing WiFi. Complained. Got a new one. It works. Simple.
By Paul
I contacted VIOFO on a problem with my camera. It was not powering up. We came to the conclusion the unit was dead. It was beyond its warranty, however, they had me send it in and they replaced it with a different unit. They were very nice and went above and beyond to help me out.
By Todd M.
I bought A329S 3Ch dashcam, BP100 and EP100 and instaslled to my new car but it did not work. I thought it is a problem on the dashcam or wiring. So I contacted VIOFO Support Team for help. Their analysis was 8m modified wiring might drop the voltage and could not supply enough power and recommend HK6 hardwire kit instead of original wirekit in BP100. So I tried and it was successful. Now my dashcam works perfect. I appreciate the help of VIOFO Support Team.
By 조영근
Great product and great customer service. Reached out via chat to resolve a issue with an order I placed and they solved it quickly in the conversation. Professional, timely and helpful
By Matthew H.
I had a very serious issue with my VIOFO A229 Plus Dashcam. After I shipped back my faulty dashcam, Annie Shi from the Support Team was super helpful and responsive to mail me a replacement since I was within warranty.
By Tahj
Really great product. Takes a little planning to install so just take your time. Had a small problem with the app but customer service was great and got me all sorted in no time at all. Overall a great product and service.
By Bill