Direct Express® cardReviews of usdirectexpress.com

Worst company EVER! Do not use them! Horrendous customer service, excessive wait times, then disconnected by reps after they lie. Supervisors are just as bad as the reps with lying to customers. This company needs to be shut down immediately and investigated. There was a class action lawsuit against this company before, so why are they still in business. The federal government needs to step in and monitor the call center calls, this will prove how incompetent this company is.

HORRIBLE HORRIBLE HORRIBLE SERVICE 🤬🤬🤬 Direct Express agents were incredibly rude to my parents and absolutely unhelpful! I helped my mom send all the required documents, including her Social Security ID and birth certificate, which she submitted already. We've been waiting for over 24 hours for them to verify her identity, but they still claim they can’t confirm it’s her. Now they’re holding the money on her card—*my money is there too!*—and they’ve gone ahead and blocked the card. This is completely unacceptable! Now they're asking her to go social security office but she told them that she I already went there to update information and she changed her last name this is ridiculous. Time for my parents and I to file a complaint I had enough of this.

I wouldn't even give them a star but had to get to leave this comment, they where investing me for fraud every couple of months holding my money up and you will wait forever to talk to someone on the phone if they don't answer in a couple of hours it will automatically hang up and you have to start all over!!! Don't recommend it at all!!!!!

I been waiting for my disability money and a replacement card since Monday haven't got it yet and no one answers at direct dexpress

It says on the Website that customer service is available 24/7. I find this untrue. Most of the time when I need help with my account I am either on hold for an hour or more then after getting no one I finally hang up in frustration. I have called in the past for anything from a stolen card to questions about transactions. If it says that Direct Express customer service is available 24/7 then they need to hire a lot more people to take care of the needs of account holders. I realize they are busy at the beginning of the month but it is like this throughout the entire month! This is very bad business practice of Direct Express. Over the years I have been a member I keep hoping they would actually fix things but I have come to realize there is no such luck!

There should be a place for 0 stars. My card was locked without my knowledge. They requested info in which I gave 3 times. I got a so called approval for verification and STILL cannot access my account. When I sent them another email. I got a returned reply back with the initial request for personal info. This is SUPPOSED to be the fraud department. However, they ARE the frauds. Just DON'T do it.

I refuse to remain as a customer very unprofessional and plays around with my funds

Cant make a purchase on amazon. Customer service says TOUGH $#!+ Absolutely useless. What politicians got paid to saddle me with this crappy bank!