Direct Express® cardReviews of usdirectexpress.com

They stole 360 dollars from my account and I get ssi try to say secure dental got it crooks

I never want to use this card again can’t even reach a person and it’s 6 in the morning never again man never again how is this the business social security wants to use?

This company has been holding my card saying I need proof who I am sent them my driver license that I renewed a couple months ago they told me it's expired then they want my birth certificate and S,S card. I have been on SSDI SSI From 2017 tell now I have my rent to pay each day I'm late I have a fine to pay every time I call I wait 2 and a half hours and then I don't get any help I get the same thing I need ID that isn't expired and it's not, gave them birth certificate now SS CARD .THEY HAVE ALL MY INFO I DON'T LIKE THIS COMPANY . AND I STILL CAN'T PAY MY RENT WHY DO THIS NOW IF THINGS ARE HARD ENOUGH RIGHT BEFORE CHRISTMAS

They locked my card while I was shopping and it's been two weeks since then and they giving me a run around to get my money off of their card no one has been any help to the matter and the operators seem to act like it's one big joke wouldn't recommend this company to no one

They put a fraud on my card when I used my card for walmart plus. Their customer team canceled my card without notification, extremely rude employees are no help, and I found out I can't use my card practically anywhere online. Because they said they didnt wany my accout to be compromised but they refuse to refund the money if compromised.

I never want to have to call them again but I will. I would rather drive to kentucky than sit on hold four four hours. Still no help because they say my phone and email will not receive codes. I receive cdes to both daily. I am not trusting them but with ssa there is no other option. That is what they know too.

I most definitely DO NOT give 1 star.. My honest star rating for the DirectExpress customer service is a -20... NEGATIVE 20 STARS!!! HOLD TIMES OF MULTIPLE HOURS! ABSOLUTELY, NO EXCUSE WHATSOEVER! NOT EVEN AN OPTION TO LIVE CHAT OR RECEIVE A CALL BACK. NOTHING JUST BAD ELAVATOR MUSIC AND A FAKE ASS "WE APPRECIATE YOUR PATIENCE" IF EVERYONE WILL STOP USING THIS COMPANY MAYBE THEY WILL GET THE HINT AND DO BETTER. JESUS CHRIST JUST DO BETTER!!

I sign up for direct deposit the agent sent my card to the wrong address I had to send in documents to verify who I was when direct express already knew I finally received my card it’s been since nov 15th I haven’t been able to activate my card I even received a email stating I been verified I haven’t been able to pay my rent my lights is cut off I have no food my kid is sick I can’t pay for my medication and I’m a diabetic with other illnesses I call direct express no one is answering I call 10times a day I also email them and I told them send my direct deposit back to social security I have not received nothing no response they holding my money like it belong to them I don’t never wanna deal with direct express they keep harassing me holding my money I need to survive i don’t want direct express ever talking to me because I’m taking out a lawsuit my name is Murchison