Direct Express® cardReviews of usdirectexpress.com

I’m My wife recently passed, you wasted no time at all closing her account while 92.81 was still left on her card! And now you expect me, her husband to fill out a bunch of BS paperwork and then you want to charge me a $50 processing fee on top of that! The $92.81 was rightfully as the card should not have been close until the end of monthly period! Sorry 😢 to inform you but maybe you should take a reading of your reviews and decifer as to why you have 1.3 rating! Horrific business management! Your reviews speak loud and clear! All I can say is WOW!🤬

Bad customer service

Everything is wrong with DX and their mastercard henchmen. You have your entire benefit on the card to use. When you travel outside the US, you hit a snag, card declined saying contact issuer. Then you are on the line forever and when you get a rep, nothing get resolved and they keep fooling themselves with instructions and counter instructions. You can not even purchase online with some very flimsy nonsense as excuse. Your card gets locked and it takes reporting to their better business bureau to get them to sit up. It took me almost one month, stranded overseas as my late mother's funeral loomed, with no resource in a remote village in Africa where the closest ATM is 24 miles away. I kept visiting the ATM every day for about 3-4 weeks, card did not work. At the end of the day, I got bruised with debt locally and DX kept rambling on about all the stupid vacuous reasons that made no sense. Who is going to compensate me for my losses?

Worst I've ever dealt with not a dime of my damn money will ever go on directexpress.

Direct express needs to make funds available when they receive them as other banking institutions do. That is the only reason for the 3. It really helps when you have no food to eat. They could do it if they wanted to. That is the only reason I am leaving them and going back to the bank

Like others who want to get the word out, I posted a review on Consumer Affairs also. The company is not capable of resolving issues. You'll be squeezed between a rock and a hard place trying to fix a problem. Daily calls, if you can get through, are no help. Want to get disconnected or be put on perpetual hold?; just ask for a supervisor. After reading numerous reviews, I feel lucky. No money for food; phone disconnected for non payment, thus no phone to validate a new card if it ever gets here. No transportation (rural area) and no money for car repairs. Yeah, I feel lucky! I don't need expensive meds or have family and friends that depend on me every day. I found this info on line (Treasury Department): To file a formal complaint regarding your Direct Express Card with the Bureau of the Fiscal Service, please send an email to them (Information is published on their website).

My card expired didn't get a new one and have tried to call continuously day and night, at least 100 calls in the past 2 days and all I can get is a recording about being busy and have to try my call at another time. This is my SS check, and I have bills to pay. SS needs to find another way to send your money. What can I do?

Two weeks later and direct express is still refusing to chargeback a merchant For merchandise I never received. Direct express has done nothing to assist me even after I provided all the proof they asked for. Very disappointed with direct express