Direct Express® cardReviews of usdirectexpress.com

What went wrong this time being the 1st question? Gives e1 the knowledge that thisnt the first time something has gone wrong. Your CSTeam is so Unprofessional. Made me repeat my ss# 3 xs then told me, started yelling over me, to speak clearer and to call back, then CLICK, hung up when i said How Unprofessional . I was very clear. Someone needs to pull calls received 12:53pm 7/12/24 Kierra rep.

My husband is severely disabled, he cannot speak or walk. Along with being his wife of 20 years, financial and medical power of attorney, as well as the legal designated payee. We cannot access his money in a timely manner and when I called for help, decide from waiting on hold for over 45 minutes, when I was finally connected with somebody named either Leanne or Louann (not very clear because she was adamant about not repeating it for me along with refusing to allow me to speak to a supervisor). She told me that we can use cash app, but only up to $75. His rent was due a week ago… as it is Social Security doesn’t cover a third of the payment… never asked for direct express, we were perfectly fine with paper checks, but this was done automatically. She asked me who name the card is in, and I told her it was in my husbands, but that I’m the designated payee and I have the letter from Social Security to prove that along with my notarized copy of my power attorney, as well as the fact that I’ve been married to the man for over 20 years. I would say that I have never experienced someone rude, disrespectful, altogether… but that would be a lie because over the past year and a half I have seen how the most needy and vulnerable members of our society like my husband are discriminated against and abused by people like the woman I spoke to. She was yelling over me when I was asking questions and she was downright terrible. at one point, she said “that I needed to calm “. Pretty much I was told that I’m making a big deal out of something and she didn’t really have the time to deal with it. I was very professional on the phone although I’m sure the desperation could be identified to somebody who had to keep ability of empathy. I asked to speak to a supervisor and she told me because my name is not on the card. She can’t verify the account therefore she can’t get me to a supervisor and then I had to call Social Security. I’ve been dealing with this for quite some time, and I told her that I have all the documentation that Social Security will give. I just need to be put in touch with somebody that has the ability to do something about it and it seem to be a bit above her pay grade that that’s why I need to speak to a supervisor and she outright told me no…. Degrading discriminatory things that I won’t repeat here. I then took it upon myself to Google direct express complaints and I found a number to call. When I did this, I was putting in touch with the direct express customer compliance department. When I started explaining the situation, I was cut off and asked again whose name was on the card very curly and then she hung up on me.. three phone calls to that it might be dealt with. I’ll tell you what it won’t be dealt with and I better cross my fingers that my disabled husband and our 13-year-old daughter do not get evicted in the meantime. I wish that this problem is unique to direct express, is definitely one of the worst but certainly not unique. Any of the systems that are in place to protect my husband seem to be the ones that hurt him the most. I thought maybe I was grasping at straws, saying that he was being discriminated against or pushed aside because he can’t speak. I am 100% sure now that I am not overreaching. This company’s customer service along with things like motive, Care, Magee, rehabilitation hospital, Keystone First, Jefferson health and more have made it plainly obvious that my husband is not their priority and made it as difficult as possible for me to be able to advocate for him. He has been pushed to side, neglected, his healthcare and his safety has been sacrificed as a result of apathy and laziness… dignity being able to access his own money have been taken from him and the people that are supposed to help have made it worse, hard, and less of a person because he’s disabled. I’m disgusted.

DirectExpress please do not use this service it is no good they harass you after you provided all document. Customer reps yell at you and don’t help you. Everything is verified even by Social Security Administration and still keep your funds. A customer rep ask my mother what medical condition she has. I have been on hold for than an hour and off an on all week.I would rate this company a zero.

The following as of today (7/4/24) has been resolved as of today online transactions are working again, it took 3 to 4 days, I used my card for several physical transactions within that time frame which may have helped including an ATM withdrawal. As of this matter being closed, I am giving Direct Express a 2 out of 5 stars instead of 1 out of 5 because their customer service is a horrible experience, hold times are long, the hold music will give you ear worms. However, The staff are friendly, but the overall speaking to customer service rep experience is time consuming and frustrating I couldn't pay half of my bills, online transactions were being selectively declined, some worked some didn't that used too, I contacted their customer service 3 times one 6/2/24, tried using the card physically to make a transaction with my pin which they said would work to fix the problem (it didn't), I tried resetting my pin (which another customer service rep said would fix it (who also misgendered me), again it did NOT, I know shocker), nothing worked, their customer service just kept suggesting things I already did, and now my phone service is shut off and transactions are still being declined to various places. I asked if they could unlock the fraud alert thing or if there was another person I could talk to who could and never got a direct answer from any of them, one of the agents misgendered me, total bs, I am planning to set things up so my funds go to my bank account directly, I never had problems this bad in the past with my Direct Express card, and it just happens to be on the same month my other actual bank account has no funds, it feels like a conspiracy to screw me over and make me angry. The following part got resolved here on 7-3-24, the money just wound up put back on my Direct Express card : "I even tried to transfer money to my checking account, it was deducted from my direct express account, fully approved and yet it is NOT in my checking account so far it's been 24 hours and said it can take 3 days. I even had sites like Google play that were working to transfer money to a couple days ago for payments that are now also being declined." I've had this card for years, never had this many problems until now, and now that my phone service is shut off I can't even call them to dispute it!

Nearly impossible to access your money. It appears any transaction over a certain amount (a secret amount that no one at Direct Express can tell you) is rejected. Don't bother trying to call. After tens of minutes you will find that the human on the other end of the line is only trained in apologizing. They cannot approve the transaction or connect you to anyone who can. They'll tell you to try to break the payment into multiples but can't tell you how much each payment can be or how many they will accept. It's okay though because retailers and the customers behind you absolutely love watching you guess your best and repeatedly fail. Embarrassing! Try transferring to another bank? Good luck with that. The app appears to accept the transaction BUT you also have to send an email with very specific information. However, even after you do that, odds are not in your favor. I'm still working on my bank transfer.

Lost my card end of April and since then I've received a new card. Call to unlock the card "Please submit your ID": OK done, account unlocked but won't work on International ATMs. Call Back "Please submit you ID", Account locked again. The call center script readers don't understand, and don't listen that I'm in Germany.. This doesn't match to their script. I love the non-secure ID transfer to speed up Identity theft. If you get a positive response, it's gone when I call back again because the ATM stated "Use is Not authorized". After the Inquisition "Please submit you ID. Here I go again. I'm asked every question except to submit DNA and fingerprints. This is presently in the 7th round and no hope is in view. My account is held hostage in a never ending paper chase. Apparently a US Passport isn't acceptable means of ID and how do you Photograph the front and back of the picture. Do I do all 52 pages? This is worst then or equivalent to, dealing with the FBU is Frankfurt. 1 June and waiting... The interstellar speed of theis organization is fantastic. Good that bids are in for a new provider.

Well my daughter hasn’t received her deposit. It’s been months. And all she gets is the runaround. From what I see. This direct express takes advantage of the disabled.

These folks could have expedited my card but instead choose to leave me without it's unacceptable and i'm going to make sure it dot happen to no one else,I have no money for food and this is bull