Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
42 reviews
CraftlySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftly is a family company founded by two brothers. What began with making gin sets in their spare time has now grown to a full range of great DIY sets to explore your senses such as Whiskey, Gin, Tequila, Rum, Hot Sauce, and many more.All Craftly's kits contain a variety of hand selected, high quality ingredients which enable you to get creative and try out different flavours. The kits make the perfect gift, for any type of occasion. Get crafty with our kits at home yourself, or share the love with a friend or a family member by gifting one!
Craftly (us.craftly.com) has 42 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
42 approved reviews, newest moderated first
I needed something specific and they were able to accommodate my needs 🙌🏼. So amazing to work with!
By Sara W.
Response from Craftly· Aug 8, 2024
Hi Sarah, Thank you for your fantastic review! We're delighted to hear that we could accommodate your needs and that you enjoyed working with us. We appreciate your support and look forward to serving you again! Cheers, Team Craftly
The product is amazing . We started making our rum the day we got it . I had issues with the delivery company where they said they delivered but I didn’t get it for a week. Meanwhile Craftly was more than ready to help us with a replacement or a refund and resolve the matter quickly. My husband loved the gift !
By Jibi
Response from Craftly· Aug 8, 2024
Hi Jibi, Thank you for your review! We're thrilled to hear you enjoyed making rum and that it was a hit with your husband. We're sorry about the delivery issue, but glad we could resolve it quickly. We appreciate your support! Cheers, Team Craftly
Encountered an unexpected delay on the order, there wasn’t any communication at the time, but once it got sorted, the order was quick on delivery and the shipping was refunded on the order. Would buy from them again
By Cody
Response from Craftly· Aug 8, 2024
Hi Cody, Thank you for your feedback and patience. We apologize for the shipping delay and lack of communication. We're glad the issue was resolved quickly and that you received a shipping refund. We appreciate your support and look forward to serving you again! Cheers, Team Craftly
Smart, recycling packaging, easy to use ingredients and solid recipes. One omission is that the recipes don't state the amount of alcohol with which to start. I guess they were designed for a 750 ml recipe. A little clarity would help there but otherwise, totally happy with the purchase.
By todd C.
Response from Craftly· Feb 27, 2024
Hi Todd, thank you so much for leaving a review! We appreciate the feedback and will take it internally as a point of improvement. Have fun mixing! Cheers, Team Craftly
Very quick delivery and the product is high quietly.
By Mary C.
Response from Craftly· Feb 27, 2024
Hi Mary, thank you for your great words. We wish you a lot of fun making your own drinks at home. Cheers, Team Craftly
I received the gin kit as a gift, made the gin and loved it. So i wanted to order more juniper which I did. There was a shipping problem. It was a little challenging getting in touch with customer service, but once I did they resolved the issue quickly.
By Jeff A G.
Response from Craftly· Jan 23, 2024
Hi Jeff, thank you for giving us the chance to improve your experience with us. Have fun on the mixing adventure! Cheers, Team Craftly
Great fast service. They made an honest shipping mistake and fixed it seamlessly!
By Elizabeth G.
I am very impressed with their customer service, at first I thought I didn’t get what I ordered, and their customer service team hit me up within a timely manner to make my experience better. Well turned out that I actually had it and the gift that I ordered was awesome! My fiancé loves it! Definitely buy!
By Robert R.
