Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
42 reviews
CraftlySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftly is a family company founded by two brothers. What began with making gin sets in their spare time has now grown to a full range of great DIY sets to explore your senses such as Whiskey, Gin, Tequila, Rum, Hot Sauce, and many more.All Craftly's kits contain a variety of hand selected, high quality ingredients which enable you to get creative and try out different flavours. The kits make the perfect gift, for any type of occasion. Get crafty with our kits at home yourself, or share the love with a friend or a family member by gifting one!
Craftly (us.craftly.com) has 42 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
42 approved reviews, newest moderated first
Beautifully packed, sturdy glass storage containers, wonderful mixes, and excellent super fast customer service and replacement when one of my bottles arrived broken.
By Melissa
Response from Craftly· Sep 26, 2025
Hi Melissa, Thank you! We’re delighted to hear you’re so happy with your experience and we look forward to serving you again soon. Cheers, Your Craftly Team
Great idea and quality packaging! Enjoying the chocolate bars
By Faith Ruby S.
Response from Craftly· Sep 12, 2025
Hi Faith, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the chocolate bars and wish you lots more sweet moments with them. We truly appreciate your feedback and look forward to delighting you again soon! Cheers, Your Craftly Team
You canceled my order a week after I placed it. Since it was a gift, that was frustrating and inconvenient
By Lauren Z.
Response from Craftly· Sep 12, 2025
Hi Lauren, Thank you for sharing your experience, we would like to apologize once again for this inconvenience. While we’ve already processed your refund, we understand your decision and respect it. Please be assured that we are taking your feedback seriously. We are continuously working to improve our products and services, and your experience provides valuable insights that will help us grow. We genuinely hope that, despite this setback, you might consider giving us another opportunity to serve you better in the future. We are dedicated to earning back your trust and demonstrating the quality and service we strive to deliver. Cheers, Your Craftly Team
Easy to order, tracking to my door, excellent packing and exactly what I ordered. What’s not to like.
By BRUCE B.
Response from Craftly· Aug 8, 2025
Thanks for your awesome review! We're thrilled to hear everything was smooth from ordering to delivery. We appreciate your feedback and look forward to serving you again soon!
I have been working on creating the "perfect" gin recently and these botanicals were better quality than I was expecting! They arrived quickly and have been working great in my benchtops!!
By SHELBY P.
Response from Craftly· Aug 8, 2025
Thank you for your fantastic feedback! We're so happy to hear that the botanicals exceeded your expectations and are working well with your benchtop setup. Looking forward to serving you again soon!
Product was as described. Packaging was good. Delivery was prompt and on time
By DF
Response from Craftly· Jul 16, 2025
Thank you so much for your positive feedback! We’re thrilled to hear that the product met your expectations and that the packaging and delivery were on point. Hope to serve you again soon!
fast and great support
By Ken H.
Response from Craftly· Jun 20, 2025
Thank you for your kind feedback! We put a lot of effort into providing the best support possible, and your satisfaction is our top priority. We’re pleased to know we met your expectations!
The product is first class, and the support I needed was quickly given.
By M. W. K.
Response from Craftly· May 21, 2025
We are happy that you liked our product. We put a lot of effort into quality. Thank you so much for your Feedback. This means a lot for us.
