You canceled my order a week after I…
You canceled my order a week after I placed it. Since it was a gift, that was frustrating and inconvenient
By Lauren Z.
Response from Craftly· Sep 12, 2025
Hi Lauren, Thank you for sharing your experience, we would like to apologize once again for this inconvenience. While we’ve already processed your refund, we understand your decision and respect it. Please be assured that we are taking your feedback seriously. We are continuously working to improve our products and services, and your experience provides valuable insights that will help us grow. We genuinely hope that, despite this setback, you might consider giving us another opportunity to serve you better in the future. We are dedicated to earning back your trust and demonstrating the quality and service we strive to deliver. Cheers, Your Craftly Team