Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
Experience far worse than imaginable. Terrible customer support and charging me for month and a half that they idnt send my order. Not wnsering emails in days and litterally couldnt be worse. Dont rent.
By Luka G.
Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the city and go around so I have enough battery life to make it home. It's not easy to find charging spots in the city. Not sure if I will continue subscribing until a better a resolve.
By Jenn S.
the scooter is good. but they make it impossible to return because fedex is terrible.
By David
I’m really disappointed for not receiving what I ordered!. My order was for a brand new Model Voyager Scooter but Instead I received a used one, so many scratches, damages, makes disturbing noise when running!. I reordered again hope you won’t disappointed me again!.
By Aklill T.
took a while to get the scooter, refurbished scooter is okay, hella bumpy ride on the streets
By AZ
It took ages to deliver, even now I just got the scooter, after a while of riding it ( 3-4 battery bars remaining) even after dual engine is activated, it refuses to go over 10mph, I will definitely tell everyone to stay away from Unagi
By Sumukh B.
First they told me my scooter would arrive in a week, it took two. The battery on the older model does not work as advertised, and runs out of battery at about 4 miles. Customer service is slow to respond, and not entirely helpful either. They dont seem to go above and beyond for their customers, which is unfortunate as I was expecting great things from Unagi. Unfortunately, my experience to this point has been less than ideal and I would urge those of you looking for a scooter to consider your options.
By Matthew G.
You sent me a broken charger I want a refund
By David R.
