Unagi ScootersReviews of unagiscooters.com

I ordered a scooter July 5th 2025 and didn’t receive it until August 14th and when I finally received it, it was missing screws to attach the handle bars to the scooter. It’s been almost two months and two charges later and I’m yet to ride the scooter. If I would’ve known that there was a 6 week turnaround, I would’ve taken my business elsewhere

The beeping when you try to connect it

Unagi scooters are very helpful and convenient. What used to take an hour plus for me to get to work now takes me less than an hour to reach my destination. Thanks to unagi. You made my life easier.

Terrible delivery and response service

I signed up for their service and quickly changes my mind. I tried to cancel before they shipped the scooter, but the only, and I repeat ONLY part of their website that doesn't work is the cancel subscription button. I tried from multiple computers, and no matter what I was not able to cancel my subscription. Their chatbot is useless, and when I reached out to customer support, they conveniently waited until the scooter had shipped (over a week later) to respond to me. They also have no phone support, so if their customer service team just doesn't reach back out to you, you can get locked in to paying their subscription fees for something you didnt want. I filed a formal complaint with the better business bureau and even changed my card number because their business model feels scammy. Avoid this company.

I ordered scooter.. it took 30 days to arrive. It broke and wouldn’t come on in less than I week,with only 25 miles on it. The website says it ships your replacement scooter within one business days. It’s been 5.

The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for my stolen bike and I was without transit the entire time. Something that weighed into my choice to try Unagi is the alleged “ease and speed” of replacement if anything breaks. If a month for delivery is the normal standard of service, this is simply not as advertised. Sometimes CX answered my emails, sometimes they didn’t. They did ensure I got the full free trial I was promised, and the carry case, but it takes some repetition to get all questions answered. I’m not convinced on the scooter itself. It’s an exceptionally bumpy ride so we’ll see how I fare.

scooter is the wrong color, took super long to arrive, arrived in a tattered box, and is not in ideal condition (scuffs). i wanted to buy a new one not rent in the first place so this is a pretty bonked experience overall