Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
Waited over two weeks for the scooter, when arrived, the scooter’s battery life was only 12 miles when its advertised as 25 miles. They are sending a replacement but just frustrating I would be given a scooter with half the battery life I paid for
By Emily
Took too long to receive. My coworkers never got theirs and had to ask for refunds. I only got mine after emailing CEO/ COO on LinkedIn. No way to talk with live person and emailing takes too long for response.
By Leslie O.
Response from Unagi Scooters· Sep 26, 2025
Hi Leslie, thank you for your honest feedback and patience. We sincerely apologize for the delays and communication challenges caused by the backlog. We’ve made significant improvements and are actively working to fully resolve this issue. Your feedback is important to us, and we appreciate your understanding as we continue to enhance our service.
Worst they delivered me scooter which I rented me for one month 20 days late and credited 52 dollars for next month to just to utilize they money I should forcefully take it one more time, worst customer support no one responds and never rent scooter from here
By Shashidhar C.
Response from Unagi Scooters· Sep 26, 2025
Hello Shashidhar, Thank you for your honest feedback and for your patience. We sincerely apologize for the delay — we’ve been working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times. The $52 credit was added to your September invoice to compensate for the lost subscription time. While there have been shipping delays, it is essential to us that customers are not charged for the time their scooter is unavailable, ensuring accurate billing. Please know that we’re also working hard to make improvements so experiences like this don’t happen in the future. If there’s anything more you’d like to discuss, please feel free to reach out to us — we’ll do our best to make things right for you.
this has been a disaster
By John G.
Response from Unagi Scooters· Sep 26, 2025
Hello John, Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. This is not the level of service we aim to provide, and we’re committed to making improvements moving forward. We appreciate your patience and the opportunity to learn from this. If there’s anything further we can do, please don’t hesitate to reach out.
I'll start out by saying i really enjoyed the initial compliments and performance but the lack of "right to repair" is really disappointing. I bought 2 of their scooters at the beginning of 2020. I had right about ~1.2k miles before I needed to replace the battery on both of them, I now have 1524 miles on it. The battery could not travel past 2.5 miles at that point. I replaced the battery and tires in December of 2024 for $335. They would not sell me the tires to do the repair myself and said they are not legally allowed to ship the battery for me to replace. They did say shipping the battery installed in the scooter was acceptable but not the battery by itself, no further explanation was given why that is. It is now September of 2025 and my replacement battery will not charge to 100%. I can charge from 10pm to 7am and when I turn it on the battery indicator will be missing a bar, so 4/5 bars. I travel just under a mile to work everyday and same distance back home. If I don't charge it before the next workday I will be able to get to work (just under a mile) but when I leave, even if I leave by noon, it will die after less than 100ft with zero warning. The battery indicator will indicate 2/5 bars but will suddenly turn off with zero warning. Seems a little ridiculous the scooter maxes out at less than 4 miles range on an 8 month old battery. Unagi said they have no warranty on batteries, only 3 months on the repair of replacing the battery. This seems absolutely ridiculous that a battery can't last a whole year and I have to pay $50 just to ship it back to spend another $205 to have the battery replaced. It is absolutely is the iphone of scooters in that it has no right to repair for the consumers. It has been a reliable scooter up until this point, such a shame the company is using crappy replacement batteries with no actual warranty on the battery. If I had to start over I'd probably buy a different brand where I had the ability to replace worn out parts as necessary. Having to ship my scooter to Oakland CA and not have a scooter for 2-3 weeks is just a real pain.
By Kevin
Response from Unagi Scooters· Sep 26, 2025
Thank you for sharing your feedback. We understand the frustration with battery performance and repair limitations. Lithium-ion batteries have a limited lifespan that can vary based on usage, and we’re sorry your experience hasn’t met expectations. The right to repair is important to us, and we fully support it. That’s why we’ve created a public user service manual with detailed instructions for most common repairs — including tire replacements — so customers can carry out certain fixes themselves. While some repairs require specialized tools and experience (which we’re fully equipped for), we always aim to provide options that empower our community to maintain their scooters when possible. We’re also actively working to improve turnaround times and explore better long-term solutions. Your feedback helps drive those improvements, and we truly appreciate you taking the time to share it.
Took too long to receive
By Tyra
Response from Unagi Scooters· Sep 26, 2025
Hi Tyra, thank you for sharing your feedback. We’re sorry your order took longer than expected. We have been experiencing shipping delays, but your input helps us grow and stay connected with our community of renters and buyers. We’re actively working to improve our shipping times and appreciate your patience and understanding!
I kinda have a lot to say here, I’ve been with them since the model before voyager. Do they live up to their hype? I think they’re a great company and I love what they’re doing with the micro transport space. It’s niche but it’s still a deserving space nonetheless. I think they could do better on support and warehouse management but I have no idea of the constraints they’re working under. My thought as they are a transportation system that they would be outfitted a lot better than they seem they are currently. The device for what it is, remarkable. For it to be as small as it is and fight traffic like it sometimes can is just amazing. This lil unit means freedom for me. It’s an essential part of my day. That doesn’t go to say it without flaws, 1 of which that made me take a break. The rod or stem had come loose letting the wheel move freely, this caused an accident I believe. That’s my biggest complaint. Secondary complains are the charger needs to be sturdier or placed somewhere that’s not a focal point and the scooter can fall on. The scooter actually goes 18 not 20 but I’m okish with that they just need to be honest in their advertising and programming. Of course I wish the batter went on longer but me being a fat individual, it is what it is. I know in time things will come up in that area. My current scoot has a squeal, gotta take care of that here soon. All in all not too bad for something that gets me around 95% of the time. I think my largest complaint really is the customer service is very slow, that’s like a car dealer taking their time to get back to you and I mean like weeks ar a time and a month to get a scooter. Improve on that and they’re perfect.
By THOMAS ANDREW L.
Customer support is slow and sucks. I ordered blue scooter and got a black one. They told me they’ll send me a new one and locked up my current scooter so I can’t even use it. They have not even shipped my new scooter yet and decided to lock up my current scooter. Worst service I’ve ever received
By James P.
Response from Unagi Scooters· Sep 26, 2025
Hi James, Thank you for sharing your experience. We sincerely apologize for the mix-up with your order and the delay in support. We've created a replacement scooter in the correct color, and it’s scheduled to ship out soon. We’ve also added a free month to your account as a gesture of apology. In the meantime, please feel free to continue using the current scooter while your replacement is being processed. Your satisfaction is important to us, and we're committed to making this right. Thanks again for your patience.
