Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
It took about 2weeks to receive the scooter. I know they don't ship out during the holidays, but they dropped the scooter off before Memorial Day, but the scooter was shipped out until the Wednesday after Memorial Day! I order a Black Scooter, and they sent me a green one. The scooter is ok, but I probably won't have it long term because I'm desperately in search of a car.
By Favor
Too long of a transit time. Says 5-7 days on their website but took 3 weeks for me to get it. And they charge you upfront on the day your order, which I dont prefer, Id rather they charge on the day it arrives. Communication via mail is okay but response time can get better. As for the product, unagi scooters are comfortable to ride, and well balanced. Easy to charge, and easy to carry.
By Shreya B.
Shipping process was horrible. Took 3 weeks to receive it and didn't even get updates for the first 2 weeks. Scooter I received was cosmetically not in good shape. Many many scratches cracks on the side and rear bumper was broken. I understand with the membership program I don't get a brand new one but this was in bad shape
By Mehmet U.
Unagi says they will ship the order in one week. It took more than 18 days when i received my scooter.
By Adeeb Siddik G.
Multiple issues with the initial shipping; There is no customer service phone number and responses to email are slow; the scooter that finally arrived was defective, which created further hassle dealing with their limited customer service.
By DJ
This is my first tike trying bonuses it and the throttle does not work.
By Julian K.
The scooter did not turn on due to some faulty issue. It left me in a bad situation. The support did mot respond to me in time. Then they did not reimburse me for the uber to take me back home. Terrible customer support and even worse product
By Arian
I have had the unagi scooter for two months now an I must say the scooter performs very well the tires or built to handle bumpy road also performs well going up a hill especially when you're using dual motor mode the scooter has good brakes good motor very fast scooter I road this baby 45 minutes from my job to my house at first when I oder the unagi model 1 Voyager it took some time for me to get the scooter almost like a month an by that it was almost time for me to pay my subscription again I call unagi an told them about the situation and they kind of gave me like a discount I didn't pay that much my subscription is $79 a month and they only charge me $25 for that mouth being that I had to wait a mouth and all for the scooter but this is a very good scooter I recommend
By Rishon C.
