Uk JblReviews of uk.jbl.com

I ordered a JBL Charge 5 speaker from here on a Friday afternoon, it shipped out from Eindhoven & I received it from UPS on Wednesday. No problems, and I've already used the speaker, it's great.

Absolute shambles of a company. Do NOT purchase from them. I sent my parcel back on 5th January 2024, today is 10th February 2024 (Over a month now) and still waiting for a refund. Received an email today stating they are still investigating what has happened to the parcel and cannot issue a refund even though I have proof on my end that the parcel has been sent back. Customer services are in Holland so a complete nightmare to deal with. I would highly recommend not to buy from them. Customer service is terrible also.

Don't buy any product, I bought it and never received it and I've been waiting for a month for them to solve my problem and no one solves it

They sent the product to their own warehouse and processed it as delivered. When I reported the situation to the customer service department, they told me that the amount paid for the product would be refunded. When I said I want you to send the product, they said we can't do that. because I had a 200 pound discount code and they literally confiscated it. I have been trying for days to get what I deserve, no one cared. I sent an e-mail to their managers, but they did not pay attention. I thought this brand was reliable, but it wasn't. There is incredibly poor customer relationship management. They are damaging the reputation of the JBL brand. I do not recommend. Order date:15/12/23 Solved problem: continuous(05/01/24) Customer Support: Case # 14013973

Same experience as customer review 22 November 2023. Tried to return a sound bar that did not work with my TV, but the shipping label printed as a battery label because the UPS shipping return URL link was the same as the battery label. I informed a Harman rep on 29 November about the problem and he told me he would refer it to the Sales Team for action. I have still not received a return label despite another 2 online chats and a telephone call. They just appear not to be interested. I cannot, therefore, return the product and receive a refund, despite Harman's 30 day return policy as advertised on their website. Furthermore, if you try to email their support, the form flashes briefly and then crashes. The company's customer service is a disgrace. I will, however, take legal action if I do not get a return label and a refund.

Wow never known anything like it. First off I said nothing confusing just the UPS label is opening up as a battery label. The guy Claudio told me to wait then “lost connection” second guy Jesus Jose S was just not listening to me I said to him “I spoke to someone previously” his response was “I don’t know” then proceeded to call me “sir” is there no training? Or so they give anyone a job? They still not resolved my situation

Would rate 0 stars if it was possible. Ordered some headphones and received a delivery timescale of 3-4 working days. I then received notification of a 4-hour delivery window for the fourth working day - it came and went and nothing was delivered. There was nothing to indicate why the slot had been missed or what was going on so I raised the issue with UPS and JBL. I was then given a second delivery slot for the next day - and nothing was delivered. Eventually, three days later, I received another email with a delivery slot. This time, I got a notification to say the item could not be delivered to me at home as a signature was required - I had been home but no-one had even tried to deliver the package to me there. I complained to JBL whose only offer was that I stay home for a fourth day while they attempt delivery again. An immediate refund was refused (they said I'd have to wait for UPS to return the package to them and then wait up to another 14 days for them to process the refund). On top of that they refused any compensation for all the inconvenience and wasted time unless I spent more money with them. They also told me they would escalate the complaint to management but did not do this. Appalling service.

Just bought a jbl soundbar 1000 The company is not in UK ,they sent it from Netherlands. I was a bit concerned because I didn't receive a dispatch email, only a confirmation of order.had to contact them via their website and they where so helpful a d gave me a tracking adress so I could see where my order is .I ordered on a Monday and received next week in Tuesday. No issue