Uk JblReviews of uk.jbl.com

I ordered the endurance peak 3 headphones. The products come from the EU but they don't tell you that so returning them is not so straightforward. The product was v poor sounding , they are not cheap but sounded almost broken. I returned them immediately which as I say is difficult because you need to use UPS and it requires packaging for EU returns. They never send an email to confirm they have received the product back.I had to call them to confirm this only to be told that the money takes up to 2 weeks from them authorising the payment. So expect 3 to 4 weeks before your money comes back. Good for their cash flow bad for yours. Customer Service to be fair answer the telephone but clearly have no appreciation that their service and products are poor so they are unlikely to see a need to change it. I brought Sennhieser instead miles better.

The only way a payment would go through is using Klarna - at least it would seem like it. The page would say that the order is received, and I received a confirmation email, but sometime later the order was cancelled due to some issue with the payment. No email was received regarding this issue, so a week passed until I knew something's not right - I did not receive my order. When I contacted jbl, they said the problem is with Klarna and that they do not receive any details about it from them. Funnily enough, when I contacted Klarna, they told me the issue is on jbl's side. After confronting jbl they had nothing to say. Their only suggested solution was to try placing an order again. When asked about the issue with my payment, they simply said "there's nothing further we can do". I have nothing to say about their products since I never received anything, but it's probably best to avoid purchasing directly from their online shop if you value your nerves.

Having owned two JBL Bluetooth speakers during the last 8 years , I was pretty impressed with the products . However , having purchased a JBL charge 5 approx two years ago , I thought I was set for a few years of easy listening . That waa until last night , when my speaker started dying , and even after a charge for hours , it once more went into the red zone of zero charge . It appeared as if the battery was in melt down . And for a speaker that cost me close £160 , that not a great track record . I’ve just ordered a new JBL 5 , but then thought , what am I doing ! Shouldn’t JBL be replacing my old speaker or at least the battery , before I stump up more cash for a unit this early on ?! I searched in vain for tnr original receipt / online purchase , but I’d very much appreciate if JBL could contact me to resolve this . My credit card details and delivery address are the same as three years ago . So it wouid resore some faith if my original unit could be mended . Thanks a lot Dave

Brand new Reflect Flo Pro headphones are so quiet that you have to be in a totally quiet room to hear anything through them. They are useless if you are out in the street, or on the dog walk. For a costly set of headphones, I am extremely disappointed. My two old pairs of JBL headphones were never this quiet.

Honestly, I do not understand what these reviews are about. I have bought 3 things from uk.jbl.com and all have been great! The first and second were JBL Link Portables (in separate orders) and the third was a JBL Charge 5. All of these items arrived on time and got great customer services from chat, didn’t try phone but judging from chat they were great!

So, ordered the earbuds as a Christmas gift on Sunday, then my account didn’t work, password reset email still not came through yet, read the reviews on trustpilot and paniked! But after two days got a tracking update and furthermore on Friday tgey were delivered. Not sure if they work as no one wants an opened already Chrismas prezzie, yeah, it seems you’re dealing with an automated service, but I got my stuff well under the 8 days estimated delivery date…so very happy…and the 10% discount worked…so way cheaper than Curry’s

I was very wary after reading all these reviews however it all worked out in the end, and I did receive my Jbl Charge 5 within 5 working days not counting the bank holiday and weekend. I will say tho that the UPS delivery tracking was stuck on “label created” for many days which was unnerving. After getting in contact with customer service they let me know it was on the way and the bank holiday may cause delay. I would purchase in person as opposed to online just to skip any anticipation.

I would give zero stars if I could! Ordering online was easy and i received emails to say the item was sent however that's when it all went downhill. Firstly I wasn't aware the item was coming from outside the UK. Was told delivery 3-5 business days gave them until the 5th day contacted them as the courier tracking info hadn't changed for 5 days. Was dealt with by very rude CS rep, was told that I just had to wait, they couldn't chase Courier and I should do it myself. At which point I did and was told that JBL had failed to send a commerical invoice and therefore the parcel was stuck with UK Customs and would never be delivered. I went back and told them this and they basically accused me of lying and said the online tracking info said it was in the UK, I agreed that was it said online but they needed to call them, and again was told they couldn't phone them or raise it with the courier as a dispute. Literally for the last 7 days I have now been arguing for them to talk to courier. Item is now over 10 days late, luckily paid through PayPal so dispute has been raised so hopefully refund will come soon so i don't need to keep wasting my time with this shambolic company. Avoid them as dealing with their CS team is infuriating & time consuming.