Uk JblReviews of uk.jbl.com

Ordered a 2nd partybox ultimate for good deal as I had the 30% discount code on the 13th September it's now the 22nd and still haven't received it the courier is absolutely useless just like jbl customer service contacted them via email so I have proof of contact and they are no help at all just get told they have internal logistics team who is dealing with the carrier. This team is communicating and investigating with the carrier, and once they got the result of the investigation, they will replay to me??? Well how long am I expected to wait? Its either never got despatched or somebody at the carrier facility has stolen it The tracking hasn't updated for days so something is up . Very disappointing thought service would better with well known company and when ordered expensive item I will seek legal help and claim my expenses back from company I've had enough now

Rubbish said on website order before 3om for shipping the same day. 3 days later still waiting for for item its not even been processed yet avoid.

Useless headphones - don’t buy. Second pair I’ve brought now, in both occasions the sound quality has diminished very quickly, ear buds regularly stop working. I won’t be buying from them again.

Return policy is a total joke!!!!! Plus the lady I spoke to on the phone was so very uptight and really very abrupt!!!!!!!! They obviously don't have any care in the world for customers satisfaction!!!!!!!!!!!

Had a great experience with Johnny from JBL’s WhatsApp support! He was super helpful in figuring out the issue with my order and made the whole process really easy. Super polite, professional, and patient - couldn’t have asked for better service. Thanks, Johnny!

Expensive prices, cheap products. Paying more sadly doesn't mean better quality. £70 earbuds used for less than 10 hours, left bud stopped charging, sent back (Ballache) to have the new pair occur the fault within a day. I really can't be asked to take these back to a drop off again.. il take the 70 hit but I will NEVER buy from this company again.

Tried to order some over-ear headphones on JBL uk website. I work in the NHS, so used my health services discount code and placed an order but got a follow up email to say that order could not be processed. I rang customer care & followed their advice to try a new device, new browser, clear caches & cookies, used a different bank account etc and I tried each of these multiple times but the orders all got cancelled. So, I took a screenshot of the order confirmation and attached it to an email query to customer care. I got no reply back, but a few days later I was send a survey asking feedback on the service. So, I replied to say that I have not got a response to my query. I was send a email back to try without VPN or paying by Paypal etc. There was no specific advice to fix the problem & allow me to place an order. By this point, I had lost confidence that JBL would be any help if I did have an issue with a product that I had bought, so I decided to buy from another brand.

zero stars aren't an option but DON'T buy from this scam company... they took the money from debit card, no goods were delivered, the chase up email was responded to and said refund would appear in the 10 working days which was over 40 days ago.. now no reply to any emails