Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Looks amazing and high quality Manageable to install with a few people. Excited to start using it shortly.
By Reese A.
Response from Turf Factory Direct· Jul 1, 2020
Wow! Thank you so much for your review. We hope we can continue to help with any artificial turf needs you have.
Brandie was extremely helpful in explaining the differences in the putting turf I had questions about. She was professional from "Hi this is Brandie"... to the completion of my purchase. I deal with the public on a Dailey basis and would value an employee like Brandie.
By Ron from Valencia, P.
Response from Turf Factory Direct· Jun 26, 2020
Thank you so much for the review Ron! We appreciate your business and hope you enjoy your turf.
Chandra and her team have been extremely helpful with answering questions, suggesting what I should use for a workout spot and tracking down my shipment that seemed to switch hands too many times once it left their facility (not their fault). This level of service is tough to find, especially during these times. I can't recommend them enough!! Thank you TFD!!
By Tyler S.
Response from Turf Factory Direct· Jun 23, 2020
Tyler, thank you so much for your review. We appreciate your kind words and we hope we can help you in the future with your artificial turf needs. Thank you for your business.
TFD did an excellent job in processing our order and getting it on it's way in 2 days. Considering Memorial Day weekend, shipping company had our 15' roll of turf ready for delivery in NJ within 5 days. Great job. Turf looks great! Thank you!
By A B.
Response from Turf Factory Direct· Jun 18, 2020
Hi, thank you very much for your feedback. We are interested in the opportunity to speak with you about how we could improve our service for future customers. Thank you very much for your business. Chandra
Very easy to navigate site. Great pricing and flat rate shipping is awesome. Would definitely order again.
By Chad C.
Response from Turf Factory Direct· Jun 18, 2020
Chad thank you so much for your 5-star review! We hope we can help you with your future artificial turf needs. Thank you for your business.
Would like to have been contacted personally about the order and status of the order.
By Matt F.
Response from Turf Factory Direct· Jun 18, 2020
Hi, we truly value your feedback. We are always looking for ways to review our service. We typically send out order confirmation and shipping confirmation for online orders. I am going to present this to our team for future orders. I would also like to reach out to you via email to follow up to discuss your experience. :) Thanks, Chandra
great service! placed delivery in convenient location. no damage. Would use again
By Jerry E.
Response from Turf Factory Direct· Jun 18, 2020
Thank you Jerry! We appreciate the feedback and hope we can help with your future artificial turf needs.
purchased 600 SF, received 450SF only even though I paid in full + extra 99$ for crazy shipping. The first 10' of the role was different light green color from the rest. I called with no luck and sent an e-mailto the sales person but also no response. Now I have an unfinished backyard with 2 different colors that I cannot match! lost 681$ because i have to replace all now!!!!!
By Amad K.
Response from Turf Factory Direct· Jun 12, 2020
Hi Mr. Kafarani, As a customer, we appreciate your feedback. I have looked in-depth about your complaint and how we handled the situation. I show an email from you on May 19th at 2:39 PM inquiring about our turf, within 10 minutes at 2:48 PM, Ryan responded back. I then show an email sent from you on June 10th at 11:07 PM. On June 11th at 9:07 AM, I show a response email from Ryan in regards to your complaint. After Ryan's response, we do not show an email in the thread and have not received any response until your review was submitted to us. I am going to copy and paste those emails in their original form, however, I am going to retract any private information to protect your identity. Attachments Jun 10, 2020, 11:07 PM (2 days ago) to me Ryan, I received my order which I made sure it was 600 sq. ft but I don’t I think I got 600SF. The measured area was estimated at 550sf and I ordered 50 extra but seems we are short on 150sf. I remeasured it my self and it is 550 so I don’t know what went wrong and why I didn’t receive 600 SF as I ordered! Also see attached image showing 2 different colors of your grass! The first 10’ from the role has lighter green color which absolutely disappointing. Regards, (retracted for privacy) Attachments area [email protected] Jun 11, 2020, 9:17 AM (1 day ago) Hello, I sincerely apologize for the inconvenience. I pulled your paper, and I can confirm that we sent you a 15'X40' totaling 600 square feet. Since you have already cut the product there is not a lot we can do at this point in terms of a claim. The reason for the difference in color is because you have the grass lying in different directions. All of our outdoor products, whether landscape or sportsfield, are directional. If they are not laid in the same direction, it will create the appearance of different shades of green. I will look into if we have another 10 or so feet left in this particular dye-lot, and perhaps we can work something out. Ryan (retracted for privacy) Sales Specialist [email protected] | 800-496-3092 The email contained a picture supplied by you which shows a color change. This is what Ryan was responding to. All artificial turf is directional. The blades of grass much follow the same pile direction or it will appear the material is a different color. Information about this can be found on our installation guide on our website. In addition, the turf you order was shipped on one roll. The roll size was a 15x40, which is in fact 600 sq ft. In your email, you stated you measured and the area was 550 s/f, therefore you ordered extra. When measuring to install turf, it is important to get the full square footage of the area, but more importantly, measure the length and width appropriately with our standard 15' widths. Because of the standard width, occasionally, the order may need to be more than 50 sq ft extra to avoid patching the material together. This is what the picture you sent us shows. A guide for measuring for the order can be found on our website here: https://turffactorydirect.com/2020/05/15/how-to-order-artificial-grass/ In response to Ryan's email, he is correct, we state several times online, before installing the turf we need to be notified of any discrepancies PRIOR TO the material being altered in any way. This protects both our company and the customer. We clearly state we do not accept returns if the material is altered unless there is a warranty claim. Regardless of this, we try in every way possible to assist our customers. It is unheard in the turf industry for a company to attempt to remedy a situation once the material has been altered. We made an effort to remedy the situation and we did not receive a return email. It is not our desire to refute what customers are telling us, which is why we make every effort to assist against even our own policies. We also sent a much higher quality material than your original order was placed for. We are available Monday-Friday from 8:30 AM- 5:30 PM EST. If all of our sales staff and customer service agents are on the line, customers are placed in a queue for up to five minutes, therefore, we rarely miss calls. It is definitely possible, however, if you call after hours, you may receive an immediate voicemail. Again, we appreciate your feedback, but we feel as though we attempted to remedy a situation that refutes our return policy in an effort to assist you with the best customer service. Please, contact us at any time if you have any other questions or concerns. Thank you, Chandra Hall
