Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Chandra has been a great help to us and we’ve used their products for 4 locations on our playgrounds. Always helpful and flexible we’ve made things work on tight schedules. Thanks!
By Dennis C.
Response from Turf Factory Direct· Jun 3, 2020
Dennis, thank you for the 5 stars. We appreciate your business.
Excellent customer service, prompt response to inquiries and fast shipping. I highly recommend.
By Greg P.
Response from Turf Factory Direct· Jun 3, 2020
Thank you so much Greg! We appreciate your kind words and hope you enjoy your turf.
Chandra and her team worked to find our company a product that meets our needs in 1 day and shipping is in progress. They never tried to sell me on a certain product but listened and gave great advise. Thanks Premier Industrial Solutions Mike Watson
By Mike Watson-Premier Industrial S.
Response from Turf Factory Direct· Jun 3, 2020
Mike, thank you so much for taking the time to review Turf Factory Direct. We appreciate your business.
I used turf under my son’s outdoor swing set. It was easy to install, looks great and worked out perfectly. Thank you TFD!
By Belcher
Great customer service from Ryan Love the product In addition to my green My two sons also installed greens at their houses
By Bob G.
Response from Turf Factory Direct· Jun 3, 2020
Thanks so much for the 5-star review! We appreciate your business and hope you and your family enjoy your new turf!
Great service one my call was received. Just waiting on getting it so I can install it!
By Andy
Response from Turf Factory Direct· Jun 3, 2020
Thank you so much Andy! We hope you enjoy your new turf.
The samples arrived as expected. They are giving us the information on what turf works good for us. Thanks
By Kevin W.
Response from Turf Factory Direct· Jun 3, 2020
Thank you Kevin. We appreciate your business!
Quick pickup and superb help! Will definitely use again.
By Eleanor B.
Response from Turf Factory Direct· Jun 1, 2020
Eleanor, thank you so much! We appreciate you letting us help with your artificial turf needs.
