Turf Factory DirectReviews of turffactorydirect.com

The Purchase and the quality of the item was excellent. Even the delivery was great. The only reason for a 4 star instead of a 5 star, is there is a minimum of 15x15 purchase, which I ordered. HOWEVER, the Roll of turf delivered was 14'6"x15' So they shorted me 6". For my application it was ok, as I just rotated the piece and it covered. But at 3.50+ per square ft, I expect to get the amount ordered.

Happy with the product and ordering was easy. It was great to be able to order sample pieces - Shipping took a while-

The company itself was AMAzing! I called and had them cut my order in half and they were more than willing to do that! They shipped out soooo fast! And the quality of the turf is outstanding! However the company they have deliver it was a problem- they rescheduled our drop off twice... but we still had the turf in our possession in less than 2 weeks from ordering so we were very surprised and happy!

I bought about $5000 worth of turf for my backyard as a do-it-yourself project. I was frustrated with most of the salespeople at TFD. They weren’t very likable but the price was right so I moved forward. When it came to filling my order, they ship the glue that I purchased in my order separately from the turf. The turf ended up showing up before the glue. It turns out they never shipped The glue and when I called to ask about it a rep told me it was on the way. Just before hanging up, I asked for a tracking number. That’s when the rep said, “Oh sorry it hasn’t shipped yet”. I said, "I need you to overnight that stuff to me as it’s already a week late." He refused and said it would come at the speed of normal shipping. From my sales experience through the glue issue I was really annoyed and frustrated with TFD’s representatives overall. Then days later when I called once again to check on the glue that hadn’t shown up yet, I reached Danica. She is a fantastic rep for the company and treated me like I was actually a valued customer, which hadn’t happened yet. She is super nice and willing to do whatever it takes to make you happy. She was willing to overnight the glue to me. I would’ve written a terrible review about TFD until I met Danica. I ended up purchasing a second round of glue kits online, as I needed more) but got different stuff than my first time and had some issues. Danica was kind enough to get me what I wanted to solve my issue a second time. As far as the turf goes…So far the turf seems to be really high-quality. So if you read this review and are going to purchase from TFD, I suggest you call and ask for Danica. I think you’ll have a great experience. If anyone from TFD reads this feedback... Danica should probably be promoted and put in charge of your customer satisfaction team.

So far so good, I have not received the item yet, just dealt with Ryan on the phone. I hope the shipping goes smoothly and the product is a quality product. Looking forward to it.

Quick and easy. Delivery was fast 7 business days. Everything was in stock. Only issue I had was selecting the color of turf but called in they handled for me. Will use them again!

Easy ordering process. Clarity on shipping details needs improvement.

Phone help was great. Resolved a lot of questions. Product was delivered quickly and were pleased with the product. Only negative - haven't received the glue that we ordered yet