Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
The measurements were exact and the material was what we expected for our son to play soccer at home. ~Thank you Turf Factory
By Haley T.
Response from Turf Factory Direct· Jul 13, 2020
Thank you so much Haley! We hope you and your family enjoy your new turf.
Took delivery of a roll of your best putting green today, couldn't believe how cheap the product is. The deceptive photos of your product make it appear to have a substantial backing. Nothing could be further from the truth. Obviously this product can't be used for a green that has any Contour whatsoever without stapling it down. Which effectively ruins it for putting. I couldn't be more disappointed in the product. We had better quality astroTurf in my backyard in the 60s
By Scheidel D.
Response from Turf Factory Direct· Jul 13, 2020
HI Mr. Scheidel, We value your feedback. Thank you for taking the opportunity to review our product. We apologize you were not pleased with our product. We are aware you spoke with Ryan in detail about the material and we are always interested in receiving customer response. We have provided this material for many years. We have spoken in-depth with several PGA Tour Members who also have the material at their homes and the same material is highly regarded for indoor simulator use. We offer samples to fully disclose our products before purchase. I would love to speak with you in further detail about resolving the issue, if possible. Thanks, Chandra Hall
Quick and easy rolled out nice and very happy.
By Bill R.
Response from Turf Factory Direct· Jul 6, 2020
Thank you so much for taking the time to review Turf Factory Direct. We appreciate your business!
Good customer service and quality at a lower price.
By Joseph F.
Response from Turf Factory Direct· Jul 6, 2020
Thank you Joseph! We hope you enjoy your new turf!
Really good quality artifical Turf. Also excellant price and quick delivery.
By George C.
Response from Turf Factory Direct· Jul 6, 2020
Thank you so much for the 5-star review George! We appreciate your business.
I placed an order on 6/16/2020 and did not receive my product until today 7/2/2020. The tracking number for the company Brauns never show me anything. When I called turf they told me to call Brauns. When I called Brauns they told me they were at my house on 6/25 to deliver the turf and no one was there which was not true because I was home and no one called or rang my bell. Also, I review my camera and no delivery truck was at my gate. They told me the next shipment will be on 7/1. I took the day off without pay and also my friend because they don't unload and guess what no one showed up. I waited all day then when I called they told me, oh sorry, the truck came back to NJ because some of the items on the truck for another drop off were refused and my item was in the back so they would not be able to get to it, so we will deliver it tomorrow. So we have to take off one more day from work. Again one more day without pay for me and my friend in these times when people have no money. I will never recommend this company to anyone. You charge so much for shipping yet you don't deliver on time and now my friend and I are out close to $1000 in missing wages.
By Beverly B.
Response from Turf Factory Direct· Jul 3, 2020
Hi Ms. Brown, We appreciate your feedback and your business. We understand your frustration. For shipping, turf is considered carpet and at 15’ widths it is difficult to broker freight. This severely limits freight option availability for artificial turf companies in certain parts of the country. This includes all artificial turf companies, who like us, use the same freight carriers. Almost every member on our team is working 12+ hours a day to ensure we provide the best customer service possible. Despite COVID-19 and our best efforts, we’ve continued to ship material out of our warehouse as quickly as possible to assist with delivery delays. When Braun’s made an unsuccessful first attempt to deliver, we approved the redelivery fees for the subsequent attempts without question. Our goal is to provide an easy/effortless online buying experience, without having our customer call to receive expensive for freight quotes. For the reasons above, we charge a flat-rate of $99 for each residential delivery. For example, the total cost of your freight was $401.07. This saves customers like yourself over $300. Unfortunately, we do occasionally have issues with deliveries of this nature, as they can be more difficult to track and schedule than typical parcel deliveries. We are continuing to work with our freight companies during this time to manage strategic plans to continue to provide better service. Your feedback is important to us. We would love the opportunity to speak with you regarding the shipment and how we could better serve you in the future. We value your as a customer. We are always willing to help in any way possible. -Chandra
Great service & pricing
By Ricky J.
Response from Turf Factory Direct· Jul 1, 2020
Thank you so much for your review! We hope you enjoy your new turf!
Made our own putting green. So far the materials seem to be excellent and installing was relatively easy.
By David C.
Response from Turf Factory Direct· Jul 1, 2020
Thank you David! We appreciate you taking the time to review Turf Factory Direct and hope you enjoy your new putting green.
