Phone help was great
Phone help was great. Resolved a lot of questions. Product was delivered quickly and were pleased with the product. Only negative - haven't received the glue that we ordered yet
By Artificial T.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
227 reviews
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Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Phone help was great. Resolved a lot of questions. Product was delivered quickly and were pleased with the product. Only negative - haven't received the glue that we ordered yet
By Artificial T.
I am so glad we decided to order from Turf Factory Direct. They’re not lying when they say it’s high quality for a low price. The turf I got was TFD 87 Special to use under a playground for my kids. I needed soft and thick turf as we installed it on cement. This turf is super soft that it’s comfortable to even lay on. It’s exactly the quality I was looking for and could not find anywhere else. Also the install is near my real grass and the color is almost identical. I was skeptical to order online as I didn’t want to be disappointed but everything went great. Delivery was super easy and there were no issues at all. There seems to be a lot of complaints on the delivery process but just make sure you read the policy and be ready for anything listed on there.
By Edith G.
Response from Turf Factory Direct· Aug 17, 2020
Edith, thank you so much for your review. We hope you enjoy your new 87 Special and hope we can help with any of your artificial turf needs in the future. Best Wishes! Turf Factory Direct Team
The materials arrived quickly. The only down side was that we did not recieve notification of the shipment date until the day before it shipped. That made it harder to make the arrangements to receive the shipment.
By Ramon D.
great delivery driver
By michael
Danika shines once again. My home putting green/turf yard was looking incredible until we realized the material was ordered short. I quickly called Danika and she jumped on it. I had the new material here in a few days and finished the project on time for the house warming. 5 stars to Danika and your company. Thank You.
By Joe S.
Response from Turf Factory Direct· Aug 12, 2020
Joe, thank you so much for your review! We can't wait to see the finished product. Thank you again for your business. Danika Trice
Great service, never on hold. sends orders quickly at a great competitive price !!
By Urban Green L.
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for your review! We appreciate your business.
We are landscape contractors in south Florida, and are Super happy with their artificial grass product, Excellent customer service and follow through after shipping. The grass comes very nicely protected through freight.
By FireflyContractor.com
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for taking the time to review Turf Factory Direct. We appreciate your kind words and hope to help you with all your turf needs in the future.
The product was immaculate! Also, the turn around time was spot on. I would recommend this turf provider to anyone looking for top notch service with a top notch product! Kudos to them for being an excellent provider.
By Jason J.
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for the review Jason! We hope you enjoy your turf!