Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Great customer service. Went above and beyond to help me choose the right turf combination.
By Chris B.
Response from Turf Factory Direct· Oct 6, 2020
Thank you so much for taking the time to review Turf Factory Direct. We hope you enjoy your new turf!
Turf factory was very helpful getting all my questions answered and helped me do my own project. They filled my order in a week and shipped it across the country free of charge. Trucking company they used was also first class. I will recommend anyone to use turf factory direct. Mike Erickson
By Mike E.
Response from Turf Factory Direct· Sep 14, 2020
Thank you so much for your review Mike! We apprciate your feed back and hope to help with any turf needs you have in the future.
I first called for information. I was offered samples sent to me for free and all of my questions were answered. When I called back a few weeks later to place an order I received the same excellent service. I asked if they offered a military discount. And to my surprise they did and it was FREE shipping!!!! Received my roll of turf today and already installed it in my garage. I wish it was this easy doing business with everyone out there.
By Ron
Quick and easy. Delivery was fast 7 business days. Everything was in stock. Only issue I had was selecting the color of turf but called in they handled for me. Will use them again!
By Tim A.
Great experience from my first email to the sales / service team, to using the chat feature on their website. Competitive pricing, flat shipping fee and the product has exceeded my expectations. Highly recommend.
By Justin - N.
Response from Turf Factory Direct· Sep 2, 2020
Thank you so much Justin! We appreciate you taking the time to review your experience with Turf Factory Direct. We hope you enjoy your turf.
Great service!!
By Matt E.
Response from Turf Factory Direct· Sep 2, 2020
Thank you for the 5-star review Matt!
Fabulous product and quick shipping. We are very satisfied!
By Margie A.
Response from Turf Factory Direct· Sep 2, 2020
Thank you so much Margie! We look forward to helping you in the future with any turf needs you may have.
Easy ordering process. Clarity on shipping details needs improvement.
By CB
Response from Turf Factory Direct· Sep 2, 2020
Thank you so much for your feedback. We take customer service very seriously and try to exceed our customer’s expectations. We hope to help you again with any turf needs you may have in the future. Turf Factory Direct Team
