Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Very easy to use and great customer service. The portal itself is easy to use for both myself and my clients. When I do need a question answered, the customer service team has been very quick to respond and provide actual help and meaningful answers/fixes. I have been using Therapy Notes for almost 6 years now and have never had a major problem.
By Christine J.
I'm not tech savvy, he was very patient and took time to get me thought what I needed. Emailed me instructions as to what I needed to give to my admin to reset my password. Thanks for your professionalism.
By Beverly W.
Tanece was very patient with me as I tried to cognitively understand everything that had happened. She mapped out the payments herself and came back to share what she had done. She accepted that I had also worked on it and figured out a reasonable solution. She didn't get upset that I figured something out on my own.
By Meredith L.
The service I recieved was very professional, helpful and was very patient. Also knowledgeable
By Andrina R C.
Having assistance in the U.S.A that is available 24/7 is amazing. Being a billing coordinator, it can be difficult getting resolution when dealing with insurance companies because they are often lacking the ability to comprehend issues & the language barrier is not easy. When I call for tech support to ThearpyNotes everyone is always super helpful and they have an understanding of the challenges we are attempting to overcome. Service is invaluable!
By Jacquelyn H.
Charlotte was very helpful and patient while we worked through the issue I was having. Ultimately, we were able to solve the issue and I so appreciate the help!
By Kerri S.
1. I was having problems logging in. Brian S is the epitome of professionalism and patience - I am 70 years old and technology and I are not compatible. He walked me through different pathways that should have worked, but my browser was not cooperating. He suggested another gadget to use. I tried my laptop and it worked! Knowing that the password was correct, I manually typed it into my iPhone and it worked! Were I to be a cartoon puppy, my puppy tail was a wagg'n! Thank you, Brian S., and thank you Therapy Notes for being accessible 24/7! Love your service, but every once in a while, there are glitches in the connection between the client and me. 2, Anna A., within hours of my review, very quickly and professionally reached out to me in an email and wonderfully explained how this could be my home internet, or too many devices in my home being used at the same time, and what to do to correct this! It was excellently written and so easy to understand and follow. 3. Your customer service is the best I have ever encountered in ALL my life! Top notch, Top drawer, Blue Ribbon, Gold medal!
By H D.
Therapy Notes customer service is always great! Every time I call my problem is resolved by someone who is kind and patient.
By Bethe C.
