TherapyNotes, LLCReviews of therapynotes.com

GREAT SUPPORT 24/7 KNOWLEDGEABLE STAFF CONSTANT ADDITIONS AND FINE TUNING FIRMS ETC,

Support representative addressed my concern immediately and provided a solution. Friendly and topnotch service.

so much i love about it, ease of use, customer support is incredible, never feel alone in my practice

The TherapyNotes team responded right away when I told them I was having an issue, and they worked to resolve it efficiently and completely. They even reached out to make sure that everything was working smoothly for me. Very happy with their help!

TN responded within the hour very early in the morning. I was impressed, and happy.

Easy help in navigating software

They try to bill you ahead of several months, includes any fees even if it's not applicable, and also have several glitches that prevent you from doing clinical work, like even making notes requiring several attempts at times due to weird systemic errors. They responded with you need to cancel it if you want from their platform, but then the cancellation button is greyed out when tried due to not paid future months that they are trying to bill you. Multiple attempts and several wasted hours are needed due to their "I do not know what's happening" kinda attitude from service and sales reps. Do not even try their card processor, they are incompentent in what they do, but they just want to bill you and draw money out of your bank account randomly. Crooks....

I'd be happy to provide a review. As a licensed psychologist, I have been involved in the selection, implementation, purchase, and transition of electronic health record (EHR) systems for approximately 25 years across a variety of clinical settings. During that time, I have worked with numerous EHR platforms and have experienced firsthand the challenges that often accompany implementation, training, workflow integration, and day-to-day clinical use. Of all the systems I have used, TherapyNotes has consistently been the easiest to learn, the most intuitive to navigate, and the most clinician-friendly. The platform was clearly designed with the needs of practicing clinicians in mind. Documentation workflows are straightforward, scheduling and billing functions are well integrated, and the system allows providers to spend more time focusing on patient care and less time struggling with technology. What I appreciate most is that TherapyNotes supports efficient clinical practice without sacrificing functionality. The company has also demonstrated a commitment to ongoing improvement and responsive customer support. For clinicians and organizations evaluating EHR options, I would strongly recommend TherapyNotes. It has been the most user-friendly and clinically practical EHR I have encountered in my professional career.