TherapyNotes, LLCReviews of therapynotes.com

Excellent customer service. They are always there to help when you have difficulty. Always patient and supportive. Helps work through difficulties till resolved. I had a recent billing issue on a Sunday night, and they worked with me for over an hour to help resolve it. Can't recommend them enough!

TherapyNotes is a very solid EHR to use. It takes a little to learn like all EHRs, but the customer service is the best I've seen. It also handles billing insurance better than any other EHR I've worked with. These two factors alone make it well worth

they were quick with helping me answer my question, no fluff.

I cannot say enough good things about the support I received from TherapyNotes. I was dealing with a complicated and stressful billing and enrollment issue, and the representative who assisted me was absolutely wonderful. He was extremely thorough, knowledgeable, honest, patient, and uplifting. He stayed with me through multiple steps, explained things clearly, and helped turn what felt like an overwhelming situation into something I could actually tackle. What stood out most was that I never felt rushed or brushed off. He genuinely seemed invested in helping me get as far as we possibly could. That kind of support is invaluable when you are dealing with complicated billing issues. I finished the call feeling relieved, informed, and much more confident about what needed to happen next. Thank you for providing this level of customer service. It absolutely deserves five stars!

Therapy Notes has always provided quick and caring support. Each time I reach out for support the staff is friendly and supportive. I stay with Therapy Notes because the customer service is so good.

Kevin was very knowledgeable and very helpful

I highly recommend Therapy Notes to any therapist who values customer support provided by people who truly are trying to be helpful and are accessible right when you need it 24/7. No need to submit support tickets and then wait. I chose them for the customer service support and am so glad I did.

I love Therapy Fuel! Having so many tools in one place, from scheduling and documents to messaging and session notes, has been incredibly helpful for managing my practice. Scribe is especially valuable because it works for both telehealth and in-person sessions, allowing me to focus more fully on my clients. I still take a few notes manually, but they are quick little jots, and it really does make it possible to focus fully on the clients rather than trying to be present and document at the same time. Their customer service and tech support deserve special recognition, with a special shoutout to Erica C.! She was responsive, patient, and persistent. During our call, my phone kept switching the audio to my headphones, and she kept calling me back while I was trying to get everything resolved before my next session. Erica, I truly appreciated your kindness and follow-through! My biggest wish is for Therapy Fuel to enable Scribe for intake sessions. Clients often share important information in conversation that they don’t feel comfortable including on a history form, particularly around trauma or substance use. Being able to record and transcribe that conversation would help me stay present, maintain eye contact, and build rapport instead of trying to capture everything on a clipboard. I’d also love to see the intake documentation translate clients’ history-form answers into clear, clinically appropriate language that supports insurance documentation while preserving their meaning. Currently, those answers seem to populate almost verbatim. Overall, Therapy Fuel has been a wonderful addition to my practice, backed by a team that makes me feel supported. Adding Scribe for intakes would make an already helpful product even better!