Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
136 reviews
American Tenant ScreenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Tenant Screen helps Property Managers, Property Owners, and Real Estate Agents fill vacancies quickly and efficiently with qualified tenants.
American Tenant Screen (americantenantscreen.com) has 136 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
136 approved reviews, newest moderated first
Donna has been incredibly helpful in working through several issues and navigating a particularly difficult application process. Her professionalism, responsiveness, and willingness to go above and beyond did not go unnoticed, and her support made a meaningful difference in resolving these matters efficiently.
By Raemarie B.
Great respectful and prompt customer service
By Eduardo
Great company to work with. Thank you
By GLORIA L.
Fast excellent service. Everything is done on the web and customer service is always available to assist with questions.
By LOUIS R.
Response from American Tenant Screen· Mar 26, 2020
Thank you!
Your company does a very good job. At this time our main concern is the amount of time it takes to complete some of the background checks. We appreciate your employees taking the time to complete some follow up before we get our results but some of our checks are not coming back for five to seven days after being submitted. If the review is going to take this long maybe we could be informed of this in some way. At times having to wait on the checks is setting our time frames back and causing delays in housing applicants.
By TBHRA
Response from American Tenant Screen· Mar 26, 2020
Thank you for your feedback! We are fully staffed and processing orders as quickly as possible. Delays occur when we are not able to get a response from the source of the data, such as a government agency or business. Currently the delays are occurring because the businesses and more frequently the courts are closed or short-handed due to the coronavirus pandemic. We will work on doing a better job of communicating the cause of the delays for specific applicants. Best regards, ATS
very helpful
By JOHN G.
I used the ATS online process to obtain credit reports and background information on my prospective tenants. It helped me tremendously in making a decision and choosing the right tenants for my rental units.
By Mark W.
Response from American Tenant Screen· Mar 24, 2020
Thank you!
Fast and complete . Easy read
By MAX S.
Response from American Tenant Screen· Mar 24, 2020
Thank you!
