Great customer service
Great customer service. There was a shipping issue. They helped facilitate and coordinate correction of the issue.
By Michael P.
Response from Sun Valley Saunas· Sep 5, 2023
Thanks, Michael! Glad you're enjoying your sauna!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
388 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
388 approved reviews, newest moderated first
Great customer service. There was a shipping issue. They helped facilitate and coordinate correction of the issue.
By Michael P.
Response from Sun Valley Saunas· Sep 5, 2023
Thanks, Michael! Glad you're enjoying your sauna!
The sauna arrived quickly and we were able to put it together easily. There's nothing quite like a relaxing time in the sauna.
By Stephen P.
Response from Sun Valley Saunas· Aug 31, 2023
Thanks so much for the kind review, Stephen!
Just as described and works great!
By SH
Response from Sun Valley Saunas· Aug 22, 2023
Thanks so much, Shaun! Glad you're enjoying your sauna!
Although we have not assembled our beautiful sauna yet, the entire purchasing experience was great. Communication was frequent and assistance with choosing the best sauna for our needs and the desired style, it was shipped promptly and arrived well packed in 3 separate crates. I can hardly wait until we get it assembled and get to enjoy it. Thank you so much for a great experience!
By Connie
Response from Sun Valley Saunas· Aug 11, 2023
Thanks so much for the kind review, Connie!
Great price. Speedy delivery.
By Rick B.
Response from Sun Valley Saunas· Jul 28, 2023
Thanks, Rick!
Sun valley went above and beyond for all warranty items
By Ty
Response from Sun Valley Saunas· Jul 28, 2023
Thanks, Ty!
Excellent service. Very easy to contact and always followed thru’ They went out of their to help us identify local assistance The product is great! So easy to assemble. We are experiencing the benefits. A great experience all round. I highly recommend Sun Valley Saunas.
By James D.
Response from Sun Valley Saunas· Jul 27, 2023
Thanks so much, James!
All was done easily
By paul T.
Response from Sun Valley Saunas· Jul 19, 2023
Thanks so much, Paul!