Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Product arrived in good condition within a week of order placement. Communication on shipment status was clear and accurate despite the order being split into two shipments. One arrived via FedEx and the other part of the order arrived an hour later via UPS.
By Molly F.
Response from Stair Warehouse· Oct 5, 2025
Thank you for your kind words and great review. We appreciate you very much, Molly. ~ Shawn.
Stair warehouse found mistakes in my order ,that I made. Called me and advised me on a fix that actually saved me a lot of money. Excellent customer service!
By Christopher R.
Response from Stair Warehouse· Oct 4, 2025
Thank you so much for your kind review and feedback. We truly appreciate your business and support. We’d love to see any pictures if you get the chance to take some! ~ Shawn Capell
Love the customer service! I called to purchase parts for my stairs and estrella was very helpful! Very patient with me im very grateful for the wonderful experience .
By Miriam A.
Response from Stair Warehouse· Sep 25, 2025
Thank you so much for your kind review. I’m grateful that Estrella was able to help — she’s such a valuable part of our team. Blessings, ~ Shawn
Stair warehouse was awesome resolving an issue we had with an item not received on time. They refunded me all my money and the owner personally called me to apologize. This means a lot to us as a business owner. I would highly recommend them for anything going on forward. we will continue to use them just because of the way they dealt with the problem and solved it. Thank you.
By Jose G.
Response from Stair Warehouse· Sep 14, 2025
Thank you, Jose. We truly appreciate your business and your thoughtful feedback. Looking forward to working with you again on future projects—please don’t hesitate to reach out anytime. ~ Shawn 832-797-8219
Delivered exact product as expected. Efficiently communicated throughout process and shipped expeditiously.
By Sergio D.
Response from Stair Warehouse· Sep 11, 2025
Thank you, Sergio. We appreciate your kind words and your business. Please feel free to call me anytime if you need anything in the future! ~ Shawn 832-797-8219
Ease of choosing product and quality was as stated.
By GB
Response from Stair Warehouse· Sep 11, 2025
Thank you for your great review. We appreciate you and your business. Please feel free to call me anytime if you need stair parts in the future ~ Shawn 832-797-8219
Great products! Great customer service!
By Ryan C.
Response from Stair Warehouse· Sep 7, 2025
Thank you for your kind words and your business, Ryan. We appreciate you very much. Please feel free to call me anytime if you need anything. ~ Shawn 832-797-8219
great people. helpful and friendly. we received our large order promptly.
By Jane B.
Response from Stair Warehouse· Sep 6, 2025
Thank you for your great review, Jane. We appreciate your business very much and look forward to seeing a picture of the completed project. If you need anything, please feel free to call or text me. ~ Shawn 832-797-8219
