Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Packages have arrived and appear to be everything we need. We are excited to see how easy they are to install. Thanks !!!
By MICHAEL
Response from Stair Warehouse· Oct 13, 2025
Thank you so much for the wonderful review, Michael. We truly appreciate your business and look forward to seeing your photos. Have a blessed day!
placed order on 9/30 finally shipped today on 10/10 REALLY SLOW shipping seems to be the biggest complaint in their reviews. Rather than improve their service, the owner has been calling/texting relentlessly to get me to take down my review. So I'm guessing that many negative reviews for this business HAVE been taken down, in exchange for a refund/ free order I still haven't received my order 2 weeks after placing it If you need good service, go elsewhere HI SEAN- 1 of the #s is my Ex-Husband's phone STOP CALLING & TEXTING HIM!!!!!
By Team L.
Response from Stair Warehouse· Oct 13, 2025
Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. Our goal is always to provide exceptional service, and we’d welcome the opportunity to speak with you directly to better understand the situation and make things right. Please feel free to reach out to me anytime — my name is Shawn, and you can reach me at (832) 797-8219. I may not have understood everything in your message, but it’s clear that you’re upset, and I want to help resolve this. I’m confident we can work through it together.
Easy to order and I was ket
By Daniel R.
Response from Stair Warehouse· Oct 10, 2025
Thank you for the wonderful review, Daniel. We truly appreciate your business and look forward to working with you again in the future. Blessings, ~ Shawn
The items were well packaged and high quality. Shipping took over a week.
By Wicenworks carpentry L.
Response from Stair Warehouse· Oct 10, 2025
Thank you for your review and positive feedback. We truly appreciate your business and look forward to working with you again in the future. Blessings, ~ Shawn Capell
Much better selection of stair rails than I was able to find elsewhere. Price was reasonable and rails arrived on schedule in perfect condition.
By Richard R G.
Response from Stair Warehouse· Oct 8, 2025
Hey Richard, Thank you so much for your kind words and the wonderful review. We really appreciate your business and support. If you get a chance to take some photos of your project, we’d love to see them! ~ Shawn
Order shipped quickly and communication was great.
By J M.
Response from Stair Warehouse· Oct 8, 2025
Thank you for your great review. We appreciate your business very much and look forward to seeing pictures. Please call anytime - Shawn 832-797-8219
Good timeline with great options of material.
By Mark H.
Response from Stair Warehouse· Oct 7, 2025
Thank you so much for the great review, Mark. We truly appreciate your business. Please don’t hesitate to call or text me anytime. Best regards, Shawn 832-797-8219
The stair treads delivered are high quality, reasonably priced, and delivered on time.
By Mark J.
Response from Stair Warehouse· Oct 7, 2025
Thank you for your review and kind words. We truly appreciate your business and support. Please don’t hesitate to reach out anytime — I'm always happy to help. Best regards, Shawn 832-797-8219
