Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Great customer service.
By Edsel G.
Response from Stair Warehouse· May 24, 2026
Thank you for your kind review, Edsel! We truly appreciate your support and are glad to hear you had a great experience with our customer service team. If we can help with anything in the future, please don’t hesitate to reach out. ~ Shawn 832-797-8219
Great products and great value. Stair Warehouse is my go to for what I need for remodeling my stairs.
By J L.
Response from Stair Warehouse· May 21, 2026
Thank you so much for your review, Jairo. We truly appreciate the wonderful feedback and look forward to working with you again in the future. Please feel free to call me anytime at 832-797-8219 if you need anything. ~ Shawn
The product was. Exactly what was advertised. My order was delivered as cited. The referral of vendor was specific to my needs.
By rhonda L.
Response from Stair Warehouse· May 20, 2026
Thank you for your wonderful review, Rhonda. We truly appreciate your business and hope you’re enjoying your project. If you get a chance, we would love to see pictures of the finished installation. Have a wonderful day! ~ Shawn 832-797-8219
Timely delivery and exactly what I ordered.
By David M.
Response from Stair Warehouse· May 20, 2026
Thank you for your great review, David! We truly appreciate your business and are so glad you were pleased with our service. We look forward to helping you again in the future. Have a wonderful day! ~ Shawn 832-797-8219
Product was delivered as promised In prefect condition.
By customer
Response from Stair Warehouse· May 18, 2026
Thank you so much for the wonderful review! We truly appreciate your business and look forward to working with you again in the future. Please feel free to call me anytime if you need anything. ~ Shawn 832-797-8219
Easy to order and fast shipping
By Andy S.
Response from Stair Warehouse· May 15, 2026
Thank you for the wonderful review, Andy. We truly appreciate your business and are so glad to hear you were pleased with our easy ordering process and fast shipping. Please feel free to call me anytime if you need anything. Shawn 832-797-8219
Great price! The communication on shipping and tracking was top notch. Packaged well and nothing was damaged. Thank you for a wonderful easy experience!
By Meghan
Response from Stair Warehouse· May 13, 2026
Thank you for your kind words and wonderful review, Meghan. We truly appreciate your business and are thrilled to hear you were happy with your experience with us. Blessings ~ Shawn 832-797-8219
Shipping took entirely too long, especially given there was a significant charge for shipping. Also, when I went to contact customer service the "info@stairwarehouse" bounced back as undeliverable.
By Cara P.
Response from Stair Warehouse· May 13, 2026
Hey Cara: We have gone ahead and refunded your order, and we would also like to offer you free shipping on your next order. Thank you for your feedback, and please feel free to call me if we can send you any complimentary samples. Thanks ~ Shawn 832-797-8219
