Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
No Issues, with WEB site or Product.
By Paul Hoffman I.
Response from Stair Warehouse· Jun 1, 2026
Thank you for your review, Paul! We’re glad to hear that your experience with our website and products was smooth and hassle-free. We appreciate your business and look forward to helping you with any future stair projects. Thanks again, Shawn 832-797-8219
I ordered iron balusters and baluster shoes from your company. the pictures were very helpful for me to help me decide what balusters and shoes to order. The shoes I bought were a better price than ones at a local store. Had no problem placing the order and the products arrived on time too.
By Jamie H.
Response from Stair Warehouse· Jun 1, 2026
Thank you so much for your review, Jamie! We’re happy to hear that the pictures helped you choose the right iron balusters and shoes for your project. We appreciate your business and are glad we could provide a great price, easy ordering experience, and timely delivery. Please call direct anytime ~ Shawn 832-797-8219
05/27/2026 My order shipped quickly and everything arrived in great condition. The website tutorials were very helpful, and ensured that I would have all the tools and supplies needed to install my new stair railings. They had several wood species options to choose from and the pieces I got had beautiful woodgrain patterns. Their website gallery photos helped me decide what I wanted and what would work best for my home. 5-stars, Stair Warehouse!!
By Hocking Hills H.
Response from Stair Warehouse· Jun 1, 2026
Thank you so much for the wonderful 5-star review! We’re glad to hear your order arrived quickly and everything was in great condition. It’s great knowing our tutorials and gallery photos helped make your stair project easier and gave you confidence during the installation process. If you ever need anything else, please feel free to reach out to me directly. ~ Shawn 832-797-8219
These balusters and shoes were exactly what we needed to complete our staircase. It went from being functional to elegant.
By Deloris
Response from Stair Warehouse· Jun 1, 2026
Thank you so much for the great review, Deloris! We’re happy to hear the balusters and shoes were exactly what you needed to complete your staircase. It’s always exciting to see a project go from functional to elegant, and we appreciate you letting Stair Warehouse be a part of your home improvement. If you ever need anything else, please feel free to contact me directly. Thanks again, Shawn 832-797-8219
This company has excellent products and quick shipping times. we had a chance to need their support and they were spot on with their response and assistance. Our GO-TO for stair parts
By Larry K.
Response from Stair Warehouse· May 27, 2026
Thank you so much for the great review, Larry! We truly appreciate your business and are very glad to hear you were happy with both our products and customer support. It means a lot to us to be your go-to source for stair parts. Please feel free to reach out anytime if I can help with anything in the future. Thanks again, Shawn 832-797-8219
I am very happy I made this purchase! Buying them online was super easy to navigate. The balusters I bought are durable and did not scratch as I worked with them. The paint/coating is hard-wearing and does not get shiny from touching them. I definitely recommend using the zip clip shoe system because they allow you to adjust the balusters as you install them . After reading the reviews, I knew I would have a human to talk to if I needed any help, but everything was great. I am 60 years old and was concerned about tackling a project this big, but I am so glad I did because they are beautiful!
By Wendy
Response from Stair Warehouse· May 26, 2026
Thank you so much for taking the time to leave such a thoughtful review! We are thrilled to hear that your project turned out beautifully and that the installation process went smoothly for you. It means a lot to know that our balusters, Zip Clip shoe system, and customer support helped give you confidence to tackle your project. Your kind words about the product quality and ease of installation are truly appreciated. Please feel free to call me anytime if you need anything. ~ Shawn 832-797-8219
Perfect fit
By Larry N.
Response from Stair Warehouse· May 25, 2026
Thank you for your review, Larry! We’re glad to hear everything was a perfect fit. We truly appreciate your business and your feedback. If you ever need anything in the future, please don’t hesitate to reach out. ~ Shawn 832-797-8219
Purchased natural American Cherry Newel posts plus top and bottom raillings for my upper foyer. Which is above the lower floor staircase. The wood was laminated with complentary color and grain patterns. All pieces were straight and true. I would highly recomend the products.
By Glenn A.
Response from Stair Warehouse· May 24, 2026
Thank you, Glenn, for your kind words and for choosing Stair Warehouse for your project. We’re thrilled to hear you’re happy with the quality and craftsmanship of your American Cherry newel posts and railings. We truly appreciate your support and recommendation! ~ Shawn 832-797-8219
