Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Availability of product, quick ship and delivery
By Brendan S.
Response from Stair Warehouse· Jun 11, 2026
Thank you for your feedback, Brendan! We’re glad that you are pleased with our availability and shipping. We appreciate your business and look forward to helping you again in the future. Please call if you need anything. Thanks ~ Shawn 832-797-8219
Great quality and great customer service which is so rare these days! Will be a frequent customer!
By Michael G.
Response from Stair Warehouse· Jun 11, 2026
Thank you so much for the kind words, Michail! We truly appreciate your business and are happy to hear you were pleased with the quality and service. We look forward to helping you again in the future. If you ever need anything, please don’t hesitate to reach out to me directly at [832-797-8219]. Thanks ~ Shawn
All ordered components were received timely. Quality of received components matched or exceeded expectations. Would use again and will recommend to others.
By David H.
Response from Stair Warehouse· Jun 9, 2026
Thank you so much for the kind review, David! I’m glad to hear that your order arrived on time and that the quality of the components exceeded your expectations. We truly appreciate your business and your willingness to recommend us to others. Please don’t hesitate to reach out if you ever need anything in the future. I’d be happy to help. Thanks again, Shawn 832-797-8219
A wide selection and I found a match to a rail I was replacing. Good customer support. Prompt shipping. The rail arrived in perfect condition.
By Brian H.
Response from Stair Warehouse· Jun 9, 2026
Thank you so much for the great review, Brian! We’re happy to hear you were able to find the perfect match for your replacement rail and that everything arrived quickly and in excellent condition. Your feedback means a lot. We truly appreciate your business and recommendation. Please let me know if we can help with anything in the future. Thanks again, Shawn 832-797-8219
Would give 6 stars if available. Product is well made and easy to work with. The staff is professional from the ordering and delivery process to the returns I had. GOOD WORK
By Fred B.
Response from Stair Warehouse· Jun 5, 2026
Thank you so much for the amazing review, Fred! We truly appreciate the kind words and the “6-star” compliment! We’re glad to hear you were happy with the quality of the product and that our team was able to make the entire process—from ordering and delivery to handling your returns—an easy experience. We appreciate your business and look forward to helping you again in the future. Thanks again! ~ Shawn direct: 832-797-8219
Beautifully made with gorgeous materials. Very high quality craftsmanship. Our order arrived very quickly and we had clear communication of what to expect the entire way. Can't wait to see everything fully installed.
By Stacy O.
Response from Stair Warehouse· Jun 2, 2026
Thank you so much for the wonderful review, Stacy! We truly appreciate your kind words. We’re glad to hear you’re happy with the quality, craftsmanship, and communication throughout the process. We can’t wait to see your project fully installed — please feel free to share photos when it’s complete! Thanks again! ~ Shawn 832-797-8219
After complaining about shipping charges for a small sample, and leaving the site with the sample order still in our cart, we were contacted and the sample was shipped free! We later ordered spindles for our staircase because of their great customer service. Will recommend them to all our friends!
By DAVID H.
Response from Stair Warehouse· Jun 1, 2026
Thank you so much for sharing your experience, David! We truly appreciate you giving us the opportunity to earn your business. We’re glad we could help with the sample and even happier that our customer service led you back to us for your staircase project. Thank you for choosing Stair Warehouse and for recommending us to your friends — that means a lot! Please don’t hesitate to reach out if you ever need anything. Thanks again, ~ Shawn 832-797-8219
Great people to work with. Responsive and helpful
By Kevin C.
Response from Stair Warehouse· Jun 1, 2026
Thank you so much for the kind words and 5-star review, Kevin! We truly appreciate you taking the time to share your experience. Being responsive, helpful, and easy to work with is exactly what we strive for, and we’re grateful you chose Stair Warehouse for your project. Please don’t hesitate to reach out if we can ever help with anything in the future. Thanks again, ~ Shawn 832-797-8219
