SonderMindReviews of sondermind.com

I had a very positive experience with Sondermind. The first therapist I chose in the matching process turned out not to be a good fit for me, just not my style. I requested a rematch and they asked questions as to why the match wasn't good and what would make it better. The seen m second therapist was a great fit. I've completed several sessions with her and feeling a lot better. Biking has never been an issue. Insurance was billed first and then I was appropriately charged the coinsurance.

Absolutely garbage company. They will mess up the billing with your insurance and then charge you directly. They have no supervisors you can speak with without a call back between 3-5 business days. And then it will take 2 months for them to correct their billing errors, maybe. Do not waste your time on this trash company

Do not use this service. My therapist cancelled on me several times less than 2 hours before our appointment, but when I let her know the morning of our appointment I had to cancel she still charged me a no show fee. Then when I told her it charged me, she lied to me and said she would try to get it reversed. After contacting the help email, they told me she lied and that it’s not their discretion to charge it is hers and she refused to reverse the charge. The previous therapist they assigned to me was also awful, just a very rude angry woman.

Absolute scam artists. I saw a similar problem listed where they claim to accept insurance and go back on it and charge you the higher rate for all previous sessions. The therapist was great but the company refused to be of any help with billing. I was in a queue to speak with a manager after my issue was escalated three separate times and they never reached out. The issue is still unresolved as they have gone radio silent and I am out over $600+ that I never agreed to pay. Sondermind told me they were in close contact with my insurance but when I called my insurance they had no idea what sondermind was. Recently I agreed to just pay if I could just get on the phone with a supervisor but they couldn't even do that without lying to me and saying it has been dealt with and taking me off the list. The company is nothing but a cash grab disguised as a helpful service. As other reviews have said, they have only made my situation worse and caused more trauma. Pretty ironic for a service-based mental health company to take advantage of and scam their vulnerable clients.

I believe it’s a money grab. I made an appointment with a therapist and she told me to message her with any questions. I needed paperwork filled out for my job and I asked if she could do it. She avoided my question. A few days later, I asked if she was licensed to diagnose .. she never answered. I found out they CANT diagnose and maybe that’s why she ignored me question because it might scare me away if she says no. I decided to cancel my first appointment and I’m glad I didn’t pay anything because the therapists seem sketchy.

I literally got on here just to give them a bad review. I'm going from site to site and every review portal I can possibly find to say that this company is garbage. They charge me for a session that I did not have and then refuse to refund it. People are out here trying to get help and they are scamming people out of money. They are not there to help you they are there to take your money. I begged them to not charge me because I was unable to feed my children they promised a refund which never came. And then they continue to fight me on it. The billing team is an absolute f****** disaster. This whole network needs to be disbanded. It should not be allowed to be a therapeutic source as it caused me more trauma. I am now going to get actual therapy for what I have been through with sonder mind I would like to sue them as well I'm looking into taking them to court.

This is a really bad service. I was ready to commit to meeting with a therapist weekly. I was matched with one and had first appointment. It only lasted 30 minutes the screen just cut off. She didn't say we're getting ready to end or goodbye. Thought that was weird. Around a week later get an email would I like to finish the last session part. We had session again video kept cutting out. She sent me an email asking can u get back in so now we are emailing back and forth?!! During what is supposed to be my session. It only lasted 30 minutes. I gave up. No email or call from this therapist to say sorry or something. Then two weeks pass by and another therapist text me that we were a match. What happened to the first therapist? I'm trying to get therapy. Now sondermind is charging me for two session when I've only had 1 hour total. I'm more than happy to pay for services that I got but should only be charged for one hour. Worst is that this did the opposite of therapy. How ethical is this? And how bizarre- one lady disappeared then a random text from someone new. I'll go to a private practice. I don't like to write bad reviews but this is absurd.

I have sub-par insurance. However, they advertise that they accept it. The out of pocket cost of one session far exceeded estimated costs they provided for patients with my provider. I would much pay less with many practices if I weren't insured. It would be nice to get some sort of accurate expectation before getting automatically charged.