SonderMindReviews of sondermind.com

Overpriced can't get mental health help this company is a joke only cares about money. I wouldn't recommend them to anyone and when I told a therapist she was crappy and didn't offer any alternatives. Disgusting

I contacted a therapist via Psychology Today Finder and of course that site is very helpful. When I reached a therapist via phone, she referred me to Sondermind who she said does her billing. However, to connect & establish services via Sondermind was a nightmare. The sites prompts were not responding efficiently: the computerized voice prompts did not respond, and getting through to customer service resulted in a computerized response to schedule a call back -- which I did, and which they did not, call back. I tried again, same story. When I finally got through, third time, again, the "too busy' to answer, but the prompt to leave a request actually worked. This time their computer called me back, prompted a number 1 for 'yes' disconnected me before I could talk with a liver person, and then texted me a survey. *WHY would I trust these people or computer in this case, to get their billing in order properly if they cannot even begin to process a new client ? Would I even have a warm body to discuss any problem that arise? I have had years experience as a case manager so a computer based operation is not a 'new idea' for me but certainly this one is a very poor example. This process appears to be another computer loop that ultimately frustrates clients from resolving issues. Important: NO transparency on its site: WHO is Sondermind, how are they funded or invested, or if they have a parent company.? Based on my experience with this kind of operation, I declined to 'sign-up" nor would I recommend to any client that I may have.

Terrible service multiple billing issues that are covered through insurance but aren’t reimbursed and no direct number to Actually reach anyone you recently spoke with about your issues. You have to act as a third party with this company And your insurance to get anything accomplished and you have to make sure someone followed up on your refunds…. Multiple times. I would never use this service ever again. It was literally the worst experience.

Would you think it would be dumb if you got a prescription at a pharmacy for X amount of dollars and then 2 months later got billed for quadruple the amount because they lied about the insurance covering the costs. Also you've been getting prescription for the last two months. That's what this company will do. They do this so they can soak as much money from people who wouldn't have signed up for sessions as their insurance wouldn't cover the costs so they lie about it. Disgusting business tactic from a company that is suppose to be helping people. I got lucky that a few sessions got cancelled because of the holidays. Also, it mainly has online sessions and their video player would crash all of the time. Even the therapist, who was the only good thing about my experience with the company, said that this has been an issue for awhile and the company has done nothing to solve it. I wish I had read the reviews here and had gone somewhere more trusted.

They will rip you off. I canceled my appointment several days in advance. I sent emails and texted the therapist. They charged me an $85 cancellation fee. I have made numerous calls all just a complete waste of time. Customer service was worthless. Horrible, Horrible company. Don’t waste your time.

Don’t use them, in fact run! They steal money! I got extremely sick and had to cancel appointment a few hours before, this was my first time. When I reached out to Therapist (Shola) to cancel she didn’t mention a fee, in fact, when I told her a few days later I was charged $120 cancellation fee. She seemed genuinely surprised and said would assist with my refund request if needed. However when customer service contacted her about my refund, she rejected the approval. It was very deceitful and malicious. I never got a refund. What made it worse is my insurance woulda covered most of session and billed between $40 - $60. They charge more for cancelling. I wish would have saw these reviews and I hope to save someone from trusting this horrible company.

Sondermind is the WORST company EVER. If your provider uses them FIND A NEW THERAPIST! They mis charge all of their billing. I have been Mis charged 4 times. HORRIBLE HORRIBLE HORRIBLE!!!!

My therapist was great, love her down and she helped me a lot...but the billing practices is straight trash. Got billed for 2 sessions at once and sent me into a finacial rut! I was under the impression that is wasn't setup to automatically take it out of my account when it was the due date, and I did not authorize it. Definitely choose somewhere thats like pay as you go or something, because this ain't it.