Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
It took a few tries, but I think I found a therapist that's matched well to my needs.
By Rich H.
Response from SonderMind· Sep 12, 2025
Hi Rich, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Questions asked and answers given.
By Doug S.
Response from SonderMind· Sep 12, 2025
Hi Doug, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Thank you very much for listening me about my situation.
By Ijaz J.
Response from SonderMind· Sep 12, 2025
Hi Ijaz, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Christy is amazing!
By Shannon H.
Response from SonderMind· Sep 12, 2025
Hi Shannon, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Terrible therapists. Horrible interface. Long loading times just to access messages.
By Paul
Response from SonderMind· Sep 12, 2025
Hi Paul, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Helpfull as always.
By Justine S.
Response from SonderMind· Sep 12, 2025
Hi Justine, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Very caring and professional
By Rosa J.
Response from SonderMind· Sep 12, 2025
Hi Rosa, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I've had the misfortune of using Sondermind, a therapy platform that has been an unmitigated disaster in my over 10 years of attending therapy. Their organization is lacking, communication is non-existent, and they have a penchant for charging clients for sessions that never took place. Every single month during the year I used their services, I had to dispute and correct their billing errors. It's astonishing that they remain operational, given their consistent display of incompetence and disregard for client satisfaction.
By Molly H.
Response from SonderMind· Sep 12, 2025
Hi Molly, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
