Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Good. I do not wish to say more about my PRIVATE session.
By James M.
Response from SonderMind· Oct 3, 2025
Hi James, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is wonderful. Been seeing her for several years now.
By Elizabeth G.
Response from SonderMind· Oct 3, 2025
Hi Elizabeth, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I really love my therapist, and have never had a problem in the several years I have been seeing her and working with Sondermind. This week my debit card was stolen and I had to order a new one. I missed one automatic copay of $25, and for that they shut down my entire account and wouldn’t let me schedule any further sessions. I get that money needs to be paid when owed, and the second my replacement card came in 4 days later, I had paid my debt. You’d just think after almost 5 years a balance of $25 wouldn’t be an end to therapy.
By Cynthia
Response from SonderMind· Oct 3, 2025
Hi Cynthia, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
My therapist has always put my issues first, listens to me, and provides me with tangible plans that actually help me.
By Michael P.
Response from SonderMind· Oct 3, 2025
Hi Michael, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Terri is amazing . She is so kind. She listens and gives the best advice. Blessed to have her as my counselor. Highly recommend her.
By Laura C.
Response from SonderMind· Oct 3, 2025
Hi Laura, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
You have charged my bank account for someone else's therapy without asking my permission. No one has called me as requested and I am now having local Law enforcement begin their investigation which will possibly result in criminals charges against Sondermind and some of your employees. This is poor business practices, and extremely unethical.
By Joseph O.
Response from SonderMind· Oct 3, 2025
Hi Joseph, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
They charged my card for a service that was fully covered by my insurance. No reply to any of the tickets that I submitted or emails that I sent over the course of several weeks. Insanely shady and unprofessional.
By James T.
Response from SonderMind· Oct 3, 2025
Hi James, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Terrible company. They are only worried about their money. I had a session with one of their psychologist. I got billed for it two weeks later. The day the bill came out I didn't get notified hey your bill has posted please pay no they just run your account well it just happened to be one day before I got paid funds weren't available so they canceled my next appointment. Pretty crappy the bill was under 30 days old I got no notification the bill the even ready more ledd them trying to withdraw from my account without notifying me I'll be switching to a compmay that cares about people and their mental health not just their money
By James B.
Response from SonderMind· Oct 3, 2025
Hi James, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
