Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
I have both an amazing therapist and mental health specialist. They are both wonderful listeners and always have good conversations and see to my wants and needs.
By Sheridan
Response from SonderMind· Oct 9, 2025
Hi Sheridan, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My experience has been excellent from a customer service perspective and claims processing. My only issue is sometimes accessing the system for my therapy is difficult. Thank you!
By Janet G.
Response from SonderMind· Oct 9, 2025
Hi Janet, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Libby is such a good listener. She is always concerned about my ability to step back from other people’s problems.
By Debbie D.
Response from SonderMind· Oct 9, 2025
Hi Debbie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Good portal for communicating with provider
By Sharon
Response from SonderMind· Oct 9, 2025
Hi Sharon, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
He listens to me. He encourages me to trust myself. I feel I can be and say what I need to without fear. He is supporting me to do what is best for me. I have had some physical complications and he has supported me. I almost lost my life in April of this year and he is encouraging me to not only love myself but speak my truth and make choices based on a loving one. He is genuine, compassionate and he is helping me to live my best life.
By Sandra G.
Response from SonderMind· Oct 3, 2025
Hi Sandra, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
He interface is absolute crap. It’s so hard to log in, and the app rarely works for me. So unreliable and infuriating for something so important. I often lose 5-10 minutes of therapy time because of problems with the software.
By Jack S.
Response from SonderMind· Oct 3, 2025
Hi Jack, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I really trust Miss Lee feel like I can open up to her. She’s been in touch with my attorneys and she has the video of what took place from the FBI so she’s really involved in when I say part of the team she’s truly a part of my team.
By Derek E.
Response from SonderMind· Oct 3, 2025
Hi Derek, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is amazing! She has helped me overcome so many challenges.
By Jamie V.
Response from SonderMind· Oct 3, 2025
Hi Jamie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
