SonderMindReviews of sondermind.com

I feel that my therapist has done a great job relating to me I find him conscientious and full of good advice.

Excellent therapist

I’m a therapist. I can honestly, and confidently, state that sondermind is absolutely the worst company I have ever worked with. Without exception! Their billing practices have long been a source of grievance from both therapists and clients. They have effectively removed all but the basic support for both populations, including isolating therapists by making it impossible to communicate with each other and share support through a community platform. Sondermind removed this platform 2+ years ago. They are the lowest paying of the four groups I work with, and there hasn’t been an increase in reimbursement in the 4+ years I’ve been with them. Their technical platform is awful, and in the years I’ve worked with sondermind, I’ve never been able to use their video system. Again, today, I received another client match that just disappears when I try to access the info so I can connect with the person asking for care. In short, the only reason I’m still with sondermind is to support the scant few clients whose insurances are not yet accepted by my other 3 platforms. Sondermind has one goal: to make as much money as possible, regardless of the clients and professionals who are left behind to deal with subpar customer support and surprise bills. Heed the advice from a therapist with 15+ years of experience, 4 of which is with sondermind: look anywhere else when seeking out a therapist. We are leaving in droves. EDIT 10-9 This is the typical answer from Sondermind: Reply from SonderMind "5 hours ago Hi Dr. Sandi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at Reply from SonderMind 5 hours ago Hi Dr. Sandi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at sondermind.contact.us. We would love the opportunity to discuss and resolve your issue. We would love the opportunity to discuss and resolve your issue." Will Sondermind respond within a reasonable time? No. Will Sondermind take this feedback seriously? No. Will Sondermind improve its overall customer service for both clients and therapists? No. Finally, are the positive reviews for Sondermind for the company itself? NO! Read through them, the positive reviews are the for therapists, whom hard to provide the best experience of support and clinical interventions we possibly can.

EMDR experience was great

Mary is great. I feel so lucky to have a great therapist and hope everyone can find someone who understands and helps them like Mary does for me.

It was the person that came in to my life and helped me though some stuff

I am getting billed as self pay. I have dual insurance. I have reached out several times in the past two months. I have yet to receive a response. Also you have yet to update my insurance.

I like my therapist & the sondermind platform. It was easy to get my insurance to cover the costs.