Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
It’s a very user friendly platform and makes accessibility easy. The match with my therapist was a great fit. Overall a good experience.
By Katie W.
Response from SonderMind· Oct 9, 2025
Hi Katie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist has been a great support and resource for me. Utilizing the online platform has allowed me to fit my sessions into my busy schedule.
By Juan R.
Response from SonderMind· Oct 9, 2025
Hi Juan, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
We have loved Reuben.
By customer
Response from SonderMind· Oct 9, 2025
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Great therapist
By Lashai
Response from SonderMind· Oct 9, 2025
Hi Lashai, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Billing is deceptive. They say they charge less but they charge almost 150 a session ! Billing is also delayed so you never know when you will be hit with a big bill.
By Shalini M.
Response from SonderMind· Oct 9, 2025
Hi Shalini, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Love talking with my therapist it’s so rewarding and I feel like I’ve improved my emotional regulation so much!
By Heather D.
Response from SonderMind· Oct 9, 2025
Hi Heather, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
There have been constant billing issues since I started with Sondermind. Currently in the process to see how I can switch to another platform and keep my same therapist. I will not ever recommend anyone use Sondermind.
By Ashley B.
Response from SonderMind· Oct 9, 2025
Hi Ashley, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
The website is very easy to use. Fran has been very helpful and insightful.
By shannon S.
Response from SonderMind· Oct 9, 2025
Hi Shannon, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
