Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
I really like how my therapist is really good at trying to help me out with my anxiety!
By Megan W.
Response from SonderMind· Oct 31, 2025
Hi Megan, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The digital platform is unreliable. Messaging is slow but worse the website does not work most of the time. There is a constant wait to render. The messaging section doesn't render 50% of the time. Sometimes I cannot even login.
By Laith H.
Response from SonderMind· Oct 31, 2025
Hi Laith, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I have a great counselor she's doing a great job
By Ralph W.
Response from SonderMind· Oct 31, 2025
Hi Ralph, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I give my Therapist a 5 I give the customer service a 2. They do answer the phone, but the system doesn’t seem to be addressing the communication from My therapist about a refund for a missed session that she agreed was her mistake. She also states she submitted the information on the day of service but has not received a response. Additionally it seems that my refund will not be released for 30-45 days, that seems excessively long to me. I was speaking with someone in the queue line for billing and the call was dropped after a bit of effort on my part and she did not call me back. It is a significant charge and effects my finances.
By Jacqueline Yvonne S.
Response from SonderMind· Oct 31, 2025
Hi Jacqueline, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Easy and fastest to schedule appointments
By Ronnie G.
Response from SonderMind· Oct 31, 2025
Hi Ronnie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Kevin is very helpful
By Richard M.
Response from SonderMind· Oct 31, 2025
Hi Richard, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Jaresa is wonderful. She acknowledges my strengths, my concerns, and helps me through my struggles. I always know that she is pushing me in a positive direction, even if doesn't feel good at the moment.
By Lee S.
Response from SonderMind· Oct 24, 2025
Hi Lee, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Not sure about the company as a whole, but our therapist, Elizabeth Ngo, has been great
By Marc
Response from SonderMind· Oct 24, 2025
Hi Marc, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
