Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
She has helped me out through a variety of problems and been very thoughtful. She goes above and beyond to help.
By Robert B.
Response from SonderMind· Nov 18, 2025
Hi Robert, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I think it wouldve ended my life long ago if I didnt have the help of my Dr.
By LD
Response from SonderMind· Nov 18, 2025
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The site takes several minutes to load any time i click a link from an email or text. i have to reload several times to see anything, and then reload several more times to see my new messages.
By Bridget B.
Response from SonderMind· Nov 3, 2025
Hi Bridget, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
An extremely talented and insightful therapist.
By Robert G.
Response from SonderMind· Nov 3, 2025
Hi Robert, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Charis Vela, one of the licensed therapists. Absolutely do not recommend. This individual has displayed extremely unprofessional and inappropriate behavior, including harassment, boundary violations, and actions that cross both ethical and legal lines. Instead of supporting others, she invades privacy, spreads misinformation, and targets people in damaging ways. It’s deeply concerning that someone in a mental health role would engage in such conduct. For your safety and peace of mind, I strongly advise looking elsewhere for a therapist with integrity, professionalism, and genuine respect for clients and boundaries.
By Katie
Response from SonderMind· Nov 3, 2025
Hi Katie, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
I like the ease of connecting with a therapist through this platform. Scheduling is easy, providing feedback is easy, and logging on to the session is easy. I really value the expertise of my therapist and the way I'm frequently surprised at what comes up in the sessions in addition to the ongoing conversation or agendas. My therapist frequently has additional resources for me that add to the conversation and give me practice between appointments. The only thing that doesn't quite fit are the assessments. They're so general (and quantitative) that they don't quite reflect the depth and complexity of either my therapy experience or my responses to the therapy.
By Joan
Response from SonderMind· Nov 3, 2025
Hi Joan, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Provider is very experienced and educated in his field
By Elizabeth G.
Response from SonderMind· Oct 31, 2025
Hi Elizabeth, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Always intelligent and kind, a beautiful combination!
By Lynne H.
Response from SonderMind· Oct 31, 2025
Hi Lynne, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
