SonderMindReviews of sondermind.com

Easy to schedule but more than that, I love Suzanne, my therapist. She listens and is always insightful.

Excellent therapist

Time zones all wong doesnt show up or sync with my google

The billing is a joke. I stopped using Sondermind several months ago (because I can no longer afford therapy) and since then, they've emailed me multiple times about "upcoming charges for recent sessions". The sessions in question were FOURTEEN MONTHS AGO. Once was bad enough, but now that it's happened again, the charges amount to HUNDREDS of dollars. There's no reason for them to suddenly be "finding" that I owe them money after deleting my account; my account was ALWAYS on autopay. Even aside from billing, the service isn't reliable. I missed several sessions because it simply wouldn't connect, or the video quality was non-existent. I had to give up on using the site entirely and meet my therapist on Teams instead, because we had so many problems. If you need to use this service to find a therapist, I recommend asking them if they'll see you privately -- AWAY from Sondermind. Don't rely on their bad connection for your sessions, and don't give them a dime because they will charge you forever.

My therapist is a thorough and patient listener with beneficial comments. I care a lot about her.

If I could leave less than 1 star I would. This website sucks! They will over-complicate over-charge you and spam the heck out of you, even when you ask them not to. I was solicited via cell phone, email and the app repeatedly even after I had asked them to stop contacting me. Finally after the second round of spam calls, texts and emails I reached out to support AGAIN. I did not receive any sort of response or resolution for 22 days! 22 DAYS! Absolutely ridiculous! I was not even looking for a therapist at the time when these spam calls, texts and emails began, the second time. Now my current therapist is telling me I may have to delay my next appointment because sondermind is telling her I have no paid, however, when I go to my account is shows no current pending payments due. Sondermind is literally the worst. Way to make a stressful and anxious situation 10x worse! I recommend ANY other option before this! Update -5 stars, I received a response email from sondermind support telling me they were going to cancel my account (even though I am currently seeing a provider of theirs) without me asking for my account to be cancelled.

Had we not started with Jennifer, our marriage would have been over. Her ability to make us feel at ease, listen to both of us, address our situation, and tell us the difficult things was beyond our expectations. My wife and I are eternally grateful to her for her help and guidance.

Julie listens to me and always has good suggestions that I can use in my life to help me with my problems.