SonderMindReviews of sondermind.com

My Doctor is easy to talk to and very nice. I’m happy with my medical care.

Terrible experience. First time using the app, requested a booking not knowing it would fully book me. Wasn’t able to access the website portal for days cause every time I tried, I was stuck on a forever loading window. I couldn’t access any of my appointment details or even respond. Was charged $105 for being a no show. Although I couldnt even access the platform. Submitted 3 different online customer support tickets. No responses and one of the auto replies said, if I submit more, I’ll be put at the bottom of the queue to be helped although I was very civil. I called multiple times and was on hold for all the attempts. Eventually was called back and the customer support agent right off the bat sounded annoyed. The audio was very unclear and I shared I was charged for a session I was never able to access, and she was sassy with me. She put in a claim to dispute my charge. I shared my technical difficulties and she acted like she didn’t care and was trying to forward me to technical support. I said no thank you, and she just hung up. Very bad experience all around from app to customer support. Got billed as a first timer even though I had zero help or access. I missed the 3 day response deadline to sondermind, but I’ve put in 3 tickets and none have been responded to. And one shared, entering additional tickets would put me at the bottom of the queue. Supposedly a claim ticket was put in after my 4th attempt for customer service on the phone, but I never received a confirmation or proof of the claim being submitted. It was a verbal confirmation from a semi annoyed sounding employee. Update: they’ve finally responded to my Nov 11th ticket 1 month later and issued a refund due to my technical issues claim dispute. Thank you!

Website does not work well. Telehealth connection is never stable; audio gets messed up and makes loud static noise over speaking audio (on both ends) so clients must resort to other means of telehealth, Sondermind essentially only serves as a scheduling site at this point. Sondermind website blocks my devices from logging in, I have to maneuver to an “in-cognito” tab everytime I want to log in. It would also be awesome to remove therapists I do not see anymore from my home page. The providers on here are wonderful, but the Sondermind software is far from reliable.

I love Kelly so much! She is so amazing and has helped me so much since starting therapy last year. She puts things into perspective for me in ways that I would never have thought to.

She is never judgemental. My feelings are my feelings. I'm allowed to be myself. She always greets me with a smile. My appointments feel like an in-person appointment. She is one of the best therapist, I've had. I don't put up any guards. My emotional feelings/thoughts are brought to the forefront.

Holly not only listens but always gives amazing feedback and coping tools. She has helped me with my anxiety/depression and continues to do so. I have had mental health issues since adolescents, she is one of my best therapist I've had over the years.

I very good counselor who listens and works with me and my issues even though my issues are several sometimes due to stress, anxiety frustration. She’s she’s there.. it’s a really good feeling to know she’s there. Thank you for providing this care.

Kathryn provides us a different point of view. She doesn't disagree with us, just provides a different way to say things. I know that this is helping our relationship.